United Bank for Africa (UBA) Recruitment United Bank for Africa (UBA) PLC is a leading pan-African financial services institution with a global footprint. We have a clear purpose to be a role model for African businesses by creating superior value for all our stakeholders.
UBA has a large footprint across the globe operating in 20 African countries: Republique du Benin, Burkina Faso, Cameroun, Congo Brazzaville, Congo DRC, Cote d’Ivoire, Gabon, Ghana, Guinea, Kenya, Liberia, Mali, Mozambique, Nigeria, Senegal, Sierra Leone, Tanzania, Tchad, Uganda, and Zambia. The Bank also operates in the United Kingdom, the United States of America, and with a presence in Paris.
United Bank for Africa is seeking the services of Young and vibrant fresh graduates and professionals to fill in the vacant positions in their branches nation wide.
We are recruiting to fill the positions below:
Job Title: Branch Manager
Location: Nigeria
Job Type: Permanent
Candidate’s Profile
We are looking to hire Branch Managers with a minimum of 10 years’ Relationship Manager experience in all our branches across in Nigeria.
Job Objective(s)
To establish and maintain positive customer relationships towards the growth revenue of the bank, plan and deliver an effective marketing strategy and monitor the progress of new and existing products; as well as provide operational management support on a day-to-day basis.
Responsibilities
Prepare annual marketing plans and strategies for liability generation to enable Profit Centre Manager/Relationship Officers to achieve targeted growth objectives.
Develop and obtain approval for annual marketing plans and strategies for designated product ranges to enable achievement of targeted growth and profit objectives.
Monitor and control business office income and expenditure to ensure profitability.
Recommend the creation of risk assets to increase business office profitability.
Visit business customers and attending meetings.
Contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue.
Facilitate establish and maintain effective relationships with new and existing customers.
Evaluate market research and competitor analyses to formulate marketing plans and strategies.
Assume overall accountability for branch expenditure on products and services such as the administration of consumer lending, current account transactions, overdrafts, credit cards and personal loans
Monitor and assign targets to Profit Centre Managers/Relationship Officers to ensure effective focus on target achievement.
Maintain and acquire customer relationships to improve deposit liability growth and mix.
Provide strategic direction and operational support to employees.
Define and implement the delivery of marketing strategies and targets.
Coach and motivate employees to effectively execute their day-to-day tasks to meet corporate targets and delivery objectives.
Effectively communicate to employees the corporate policies, objectives and targets of the bank
Qualifications
First Degree in any Social Sciences related discipline.
Master’s Degree or professional certification is an added advantage.
Minimum of 10 years relevant experience.
Skills Required:
Ability to evaluate needs of customers, and determine what products or service would best serve those needs.
IT and Computer appreciation.
Communications skills (written and oral).
Selling and marketing skills.
Knowledge of business environment.
Attention to details.
Supervisory skills.
Knowledge of banking operations, policies and procedures.
Knowledge of bank products and services.
Business development and acquisition.
Relationship management.
What We Expect From You:
High degree of professional ethics, integrity and responsibility.
Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
High sense of confidentiality and discreteness.
What You Should Expect From Us:
Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.
We are looking for a candidate who can develop and execute innovative strategies in driving awareness for our products. The ideal candidate must have a minimum of 3 years related experience.
Job Objective
To drive innovative strategies and marketing plans to create awareness of the Bank’s products.
Responsibilities
Be the expert on each respective product/channel target market.
Know who they are, how they buy and the criteria.
Work closely with sales and product teams to develop product features, key messaging, and value proposition.
Plan and participate in the launch of new services and products with the involvement of all necessary stakeholders.
Work across several aspects of marketing – from branding and positioning to targeted outreach and strategy, go-to-market strategy, campaigns, advocacy, events and communication.
Create and execute innovative strategies and marketing plans that drive awareness, engagement and product adoption.
Leverage marketing insights to better understand our customers and represent the voice of the customer.
Forecast, measure, and report the results of various projects with partners, including co-created and/or co-branded content promotions, lead sharing, and/or event partnerships
Campaign reporting and analysis on a weekly, monthly and quarterly basis.
Educational Qualifications
Bachelor’s Degree in a related field.
3-4 years related experience.
Skills Required:
Great communication & Interpersonal skill
Empathy & ability to connect with customers on different levels
Creativity & Problem-solving skill
Marketing Skills
Strategic Planning & Business skills
What We Expect From You:
High degree of professional ethics, integrity and responsibility.
Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
High sense of confidentiality and discreteness.
What You Should Expect From Us:
Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.
We are looking to for a candidate with good knowledge of product offering, deployment & support and an oversight of the sales of online and transaction banking products.
The ideal candidate must have good knowledge of product offering and deployment with atleast of 2 years’ experience in fintech, telecommunications or payment service providers firms.
Job Objective
To perform and manage all activities of the Innovation and Partnership team and grow the businesses/partnerships of various product lines.
Responsibilities
Product offering, deployment, and support:
Scope the market to identify opportunities for product sales in accordance with business requirements.
Provide sale strategies to business offices and drive conversion of customers to UBA online and transaction banking products.
Have oversight of the sales of online and transaction banking products in UBA.
Engage internal and external stakeholders to providing solutions/ services/ deployment of products to customers.
Responsible for training and support of customers/ internal staff on products.
Monitoring of customer’s feedback on experience of our products
Promote active cross selling between cash management, channel solutions, collections and partnerships.
Responsible for sales pitches and sales support for the corporate and commercial banking teams and other in country stakeholders.
Agent identification, training, and support.
Deployment of agent POS and solution.
Penetration and Profitability:
Drive penetration on all product lines across all customers in all the branches.
Ensure profitability of each product by monitoring and evaluating the performance of each product against the budget to attain budget achievement.
Drive the strategy to acquire new clients, maintain existing ones and achieve revenue and profitability growth.
Market Intelligence:
Carry out requirement gathering of innovations in the market space vis-a-vis what competition offers.
Identify market opportunities, potential hubs, and customer needs in order to proactively provide value adding products/ services that meet anticipated needs.
Articulate winning strategies for UBA’s products penetration in the retail, commercial and corporate segments.
Periodic rendition of online and transaction banking products performance and penetration reports to internal stakeholders for measurements and to drive growth.
Maintain the quality of portfolio and collaborate closely with all business segments and other stakeholders.
Evaluation and identification of client needs and market trends.
Work with the marketing team to design bespoke product marketing & advertising campaigns.
Training and Development:
Periodic conduct of training for branch staff, colleagues, subordinates, and customers.
Ensure comprehensive Product training & communication to all staff and maintain high degree of product knowledge among all staff.
Qualifications
First Degree in Science or any Science related course.
Minimum of 4 years experience with 2 from a fintech, telecommunications, payment service providers or digital banking sales/support firms.
Knowledge & Skills Required:
Extensive knowledge of the bank’s policies and procedures
Excellent interpretation of business needs into operational requirements.
Knowledge of CBN’s policies and the business environment
Time management skills
Cost management
Strategic thinking
Analytical skills
Negotiation skills
Customer service orientation
Communication skills (written and Oral)
Interpersonal skills
What We Expect From You:
High degree of professional ethics, integrity and responsibility.
Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
High sense of confidentiality and discreteness.
What You Should Expect From Us:
Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.
We are looking to hire a candidate who has good knowledge of digital lending and experience in managing large data.
Our ideal candidate must be able to deliver strategic agenda for digital lending through balance sheet growth, customer acquisition, customer retention, and profit & loss targets to support the achievement of overall business strategy in a cost effective and high return manner.
Job Objective (s)
Responsible for delivering the strategic agenda for the digital lending through balance sheet growth, customer acquisition, customer retention, and profit & loss targets to support the achievement of overall business strategy in a cost effective and high return manner
Roles & Responsibilities
Develop and monitor product sales and marketing strategy (in conjunction with product marketing) to ensure achievement of digital lending sales and volume budget across all regions.
Monitors sales impact & profitability of marketing expenditures and special campaigns.
Collaborate with other stakeholders in technological implementation of loan origination and management systems including defining scope and overseeing deployment.
Utilise market research to identify customer needs/trends and opportunities for new product innovation and product enhancements.
Conduct regular product & market research to determine digital lending sales/market penetration potential across regions.
Regularly review customer feedback, market & consumer trends to uncover new product opportunities across different category and regions, disseminates identified insights in a timely manner for execution.
Successful execution and monitoring of product marketing campaigns.
Conduct branch/regional webinars, meetings, visits and joint customer calls to obtain market feedback and understand peculiarities of local operating environment.
Analyses situations to understand and advise bespoke solutions where necessary.
Work closely with consumer credit underwriting team, consumer collections team and risk management team to monitor and ensure digital product offerings are in compliance with the bank’s policies and regulatory requirements.
Qualifications
Bachelor’s Degree in any related field.
Masters and / or other professional qualification will be an added advantage.
Minimum of 5 years general banking experience, 3 of which must be from retail/consumer/individual sector.
Knowledge & Skills Required:
Extensive knowledge of the bank’s policies and procedures.
Excellent interpretation of business needs into operational requirements.
Good Understanding of the Nigerian Banking Industry and Remittance industry.
Knowledge of CBN’s policies and the business environment.
Thorough knowledge of Individual / Personal / Retail Banking products and services, and extensive Banking Industry knowledge.
Excellent product and project management skill.
Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
Strong leadership skills with demonstrated competences in championing high performance management.
A good understanding of risk, credit policies and procedures.
Excellent communication, planning, organization, problem solving and analytical skills.
Must have hands on experience in Credit Analysis & Administration, Sales, Relationship Management, Customer Service, commercial and product development functions of a commercial bank at managerial level.
What We Expect From You:
High degree of professional ethics, integrity and responsibility.
Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
High sense of confidentiality and discreteness.
What You Should Expect From Us:
Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.
We are looking for a candidate who has good knowledge of product offering, deployment, support and an oversight of online and transaction banking products sales.
Our ideal candidate must have a minimum of 3 years’ experience from a fintech, payment service provider or telecommunication industry.
Job Objective(s)
To perform and manage all activities of the value chain team and grow the businesses / partnerships of the various product lines.
Roles & Responsibilities
To manage principals’ business value chain activities with the aim of maximizing the relationships.
To identify new value chain opportunities and provide support through products development and other initiatives.
To drive and support the business offices in managing customers within our principal accounts value chain.
Building and maintain catalogue of value chain entities e.g. suppliers, distributors, vendors, whole-sellers etc. of the existing multinationals and large local principal.
Generate the value chain entities turnover, balances and collections into the principal accounts via finacle to know the performance of each entity
Analyze the statistical performances of the value chain entities
Advising branch and relationship managers on new products and changes to products/process in servicing the value chain
Participate in gathering market intelligence and competitive information
Liaise with the relationship managers and business offices on the value chain customers’ transactions and offer sales supports.
Analysis of status of the existing relationship/account with special focus on top names using 80 / 20 rule
Identify active, inactive or dormant relationship and monitor corresponding turnover on these accounts
Liaise with the relationship and business managers on the analyzed accounts with a view to taking definite action depending on the status of account.
Support and solicit for increase business, reactivation of dormant account.
Ensure awareness of digital banking channels/platforms adoption to drive retention.
Engage relationship managers and directorate heads on third party payment to allay deposit leakage and to drive retention.
Interface with internal stake-holders and third-party solution providers for seamless flow of transactions
Review of products, services for market relevance.
Participate and organize training for business offices in the bank towards enhancing collections volume.
Strategic Joint marketing drives with business offices with the view to grow collections volume.
Monitoring of collection from major/key distributors to the principal to identify trend & analytics.
Involved in various reports analysis such as weekly collections tracker,snapshot collection and income incentive
Sending out proposals/ prospect list and sales toolkits to business offices with the view of winning new mandates that will improve our CASA Deposit.
Put calls across to value chain entities who have not made payments for at least one week to find out what is the issue
Cascade information from mandate owners to the internal customers with the aim of enhancing our service delivery.
Representing the bank at dealer forum conveyed by the principals.
Providing list of dormant and inactive accounts to relevant business offices with the view of reactivating such accounts.
Qualifications
Bachelor’s Degree in any related field.
Masters and / or other professional qualification will be an added advantage
Minimum of 3 years experience from a fintech, telecommunications, payment service provider industry.
Knowledge & Skills Required:
Extensive knowledge of the bank’s policies and procedures.
Excellent interpretation of business needs into operational requirements.
Good understanding of the banking industry and remittance industry
Knowledge of CBN’s policies and the business environment.
Excellent product and project management skill.
Excellent interpersonal, and negotiation skills with the ability to network, generate new business and develop strong business relations.
Excellent communication, planning, organization, problem solving and analytical skills.
What We Expect From You:
High degree of professional ethics, integrity and responsibility.
Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
Team player with ability to work under pressure and ability to work with a wide variety of people and maintain excellent business relationship.
High sense of confidentiality and discreteness.
What You Should Expect From us:
Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.
Job Description
Successful candidates will be a part of the core team set to:
Deliver value to our customers
Expand our current business/client portfolio
Enhance our position in our chosen target markets
Generate new sales revenues
Job Objective(s)
To establish and maintain positive customer relationships towards the growth revenue for the bank.
Responsibilities
Approach customers with the aim of winning new business,
Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.
Aggressively market the bank’s products to ensure favorable market response and optimum build-up of revenue.
Follow up customers with dormant accounts, convince to resume dealings with the bank.
Implement marketing strategies / programs laid out by the bank to boost profit.
Listen to customer requirements and present appropriately to make a sale.
Achieve set deposit targets / contributions by acquiring business / investment deals from private, public, individuals and corporates.
Prepare documentation on the creation of risk assets to increase business office profitability.
Sell / cross-sell and upsell the banks products.
Market the brand.
Perform other related duties as assigned by the business manager.
Requirements
We are looking to hire candidates who have knowledge of banking operations and excellent marketing and selling skills with a minimum of 5 years’ Relationship Manager experience in all our branches across in Nigeria.
Skills Required:
Ability to evaluate needs of customers, and determine what products or services would best serve those needs.
Excellent communication skills – oral and written.
Must be strong, tenacious and persuasive.
Strong selling / marketing skills.
Must be self-driven, and have a passion for marketing.
Good relationship management skills.
Confident and possess excellent networking skills.
Knowledge Required:
Good knowledge of the products and services of the bank.
Basic knowledge of finance, accounting and economics.
Business development and acquisition.
Banking operations, policies, and procedures.
Excellent knowledge of selling / marketing.
Knowledge of current business trends and CBN regulatory laws.
We are looking to hire talented and experienced individuals with a minimum of 5 years’ Profit Centre Manager experience to drive our personal banking, SME and consumer loan for all our branches across Nigeria.
Successful candidates will be a part of the core team set to:
Deliver value to our customers
Expand our current business/client portfolio
Enhance our position in our chosen target markets
Generate new sales revenues
Job Objective(s)
To coordinate the activities of retail teams through effective relationship management to meet/surpass financial targets to drive the profit growth of the branch.
Responsibilities
Ensure significant increase in market share within own region.
Drive performance of the unit – liability generation and quality risk asset creation.
Risk asset appraisal, disbursement and monitoring.
Ensure effective relationship building and management with new and existing customers.
Optimally exploit new and existing opportunities in the market.
Drive the reactivation of all inactive/dormant accounts in the branch.
Plan and implement marketing strategies to boost profit
Supervise and coordinate the activities of account officers.
Perform other related duties as assigned by the Business Manager.
Skills Required:
Ability to evaluate needs of customers and determine what products or services would best serve those needs.
Good interpersonal skills.
Excellent Communications skills (written and oral).
Marketing and Selling skills.
Leadership and negotiation skills.
Good Relationship management skills.
Confident and must possess excellent networking skills.
Knowledge Required:
Basic knowledge of Accounting, Finance and Economics.
Banking operations, policies and procedures.
Good knowledge of the Bank’s products and services.
Business development and acquisition.
Marketing, Selling and Cross Selling.
Knowledge of current business trends and CBN Regulatory laws.
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