Stanbic IBTC Bank Massive Employment Opportunities

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Executive Banker, Affluent Banking (Nationwide)

Job ID: 64088
Location: Nigeria
Work Arrangement: Fully Office Based

Job Purpose

• Provide banking solutions which meet the Executive Banking customer’s needs in accordance with the business segment’s value proposition To Provide an efficient personal banking service and support to a portfolio of branch based exclusive banking clients and High Net worth Individuals. Provide exclusive banking customers at the branch with basic day – to – day services.

Key Responsibilities / Accountabilities

• Retain Executive Banking customers as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy; Generate and pass on leads. Follow up to ensure that the customer is satisfied with the service received. Interact and build strong working relationships with Business Banking and Commercial Banking colleagues to entrench the holistic customer relationship with the bank. Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
• Outputs and Measures:
  • Financial performance (growth in customer and portfolio revenue through retention, acquisition and increased cross-sell).
  • Customer Loyalty
  • Sales and financial targets as per KRA scorecard
  • Liability Generation
  • Profitability
  • Mining the ecosystems through Collaboration
• Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management; Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
• Outputs and Measures:
  • Contribution Growth (i.e. increase in customer profitability).
  • Customer retention
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
  • Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective;
  • Take accountability for credit management of portfolio, including the completion of referral reports, taking action regarding exception reports to eliminate accounts in excess, ensure that all accounts have limits and that reviews occur timeously;
• Appropriate Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy
• Outputs and Measures:
  • Contribution Growth (i.e. increase in customer profitability
  • Planning and management of customer calling program
  • Minimal non-performing loans, accounts in excess, unlimitised accounts, overdue reviews and credit application rework.
  • Service quality measured by customer satisfaction surveys.
  • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities;
•  Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
• Outputs and Measures:
  • Collaboration
  • Customer retention
• Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank;
• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals; Place equal emphasis on liability generating (non-borrowing) and borrowing customers.
• Output and Measures:
  • Increased Customer satisfaction index
  • Customer retention

Minimum Qualification and Experience

• First Degree
• Field of study: Finance and Accounting, Business Commerce, General Social Science
• Professional Qualifications: CIBN, ACA/ICAN, ACCA, ICEN, RIMAN

Experience:
Wealth Management:

• Job Family: Wealth Advisory
• Years: 1-2 Years
• Experience Description: Must demonstrate hands-on experience in Wealth Advisory

Investment Banking:

• Job Family: Investment Banking
• Years: 1-2 Years
• Experience Description: Must demonstrate hands-on experience in investment banking

Relationship Banking:

• Years: 5-7 Years
• Experience Description: Minimum of 5 years relevant banking experience, preferably in a customer facing role and strong relationship management.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Asset Custodian (Nationwide)

Job ID: 64091
Location: Nigeria

Job Purpose

• To ensure the availability of treasury cash, reserve and blank forms.
• Ensure the availability of a fully functional cash service to tellers including the custody and balancing of vault cash,  processing of vault deposits, withdrawal and handling of related reports.
• Control treasury cash, blank forms, safe custody items and duplicate keys.
• Understand and manage the risks associated with the custody of these items as well as the changes in the custody of assets through effective system controls.

Key Responsibilities / Accountabilities
Asset Custodianship:

• Custodian of treasury cash, reserve, blank forms and keys & cash
• Ensure that the correct procedures for handling and movement of cash assets in the branch are adhered to.
• Ensure that the correct security procedures are adhered to when cash is moved to agencies and delivered to/collected from Cash Management Unit.
• Effective cash management to ensure vault approved limits are adhered to.
• Receive notes and coins from tellers to be lodged into the vault.
• Check physical cash received / evacuated in the presence of the Cash Management Unit (CMU) representatives.
• Control Keys for container / trolley (Used for transporting cash from vault to tellers).
• Assist with surprise checks of tellers.

Support Functions:

• Attend to branch account payments.
• Issue Bank Cheques as required.
• Counter sign issued Bank Cheques as required.
• Reconcile all branch suspense accounts as listed below.
• Attend to Cash Advance transactions.
• Attend to all Records Administration issues in the branch.
• Attend to all issues on refunds on all closed customers accounts.

ATM Custodians Support Functions:

• Carry out first level support (basic) on User’s workstations, scanners, or other peripherals
• Resolve basic Finacle issues such as applet, Invalid username/Password, or proxy exception errors, etc
• Map users’ workstations to the Combo printer and ensure quality printout
• Assist RIS connect remotely to systems & resolve simple LAN issues
• ATM support including: simple power related issues on UPS and inverter, ATM operation support (Availability, Cash management, resolution of simple issues like cash jam, paper jam, etc)
• Supervise vendors, contractors, PM engineers to ensure a good and neat work is done in the branch.

Reports:

• ATM Reports
• Operating Cash Report
• Listing of ATM Transactions.

Accounts:

• Cash
• Vault Reserve
• ATM
• Overage Account
• Shortage Account
• SRAs
• Certified Cheque
• Stale Cheques.
• Bank Cheques.

Other Functions:

• Custom Duty Payments
• Mails Administration
• Administration of Stationery (vault out of stationary items)
• Maintenance of Office Equipment
• Call-over functions.

Registers:

• Cash Advance Register – Petty cash
• Bank Cheque Register.
• Customs Duty Register (where applicable).

Minimum Qualification and Experience

• Bachelor’s Degree from an accredited University
• Minimum of 2 years branch banking experience with exposure to tellering and safe custody.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Personal Banker (Nationwide)

Job ID: 64090
Location: Nigeria
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
• Provide an efficient personal banking service and support to a portfolio of branch based clients across the Gold, Silver and blue segments.
• Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
• Provide customers at the branch with basic day – to – day services.

Key Responsibilities / Accountabilities

• Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
• Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
• Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
• Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
• Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
• Ensure that the Customer is central to the entire life cycle approach of maximising sustainable value add to both the Customer and the Bank.
• Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
• Place equal emphasis on liability generating (non-borrowing) and borrowing customers.
• Commitment to Service excellence and superior service delivery aligned to SLA’s and turnaround time commitments.
• Ensure that customers are appropriately educated regarding the value of using self-service channels (Internet Banking, ATMs & Mobile Banking) to empower customers and minimise adhoc service requests. Assist with migration to facilitate the migration of customers to self-service channels where appropriate.
• Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).Clearly and transparently inform customers of contract/account terms and conditions, fees, rates and commissions where applicable. Be prepared to articulate the value added if challenged on pricing. Ensure that qualifying customers (as defined by the Country segment value proposition) are timeously migrated into the correct segment.
• Retain ownership of customer requests, complaints and applications – follow every task through to completion keeping the customer updated on progress.
• Generate and pass on leads. Follow up to ensure that the customer is satisfied with the service received. Interact and build strong working relationships with Business Banking and CIB colleagues to entrench the holistic customer relationship with the bank. Interact frequently and build strong working relationships with enabler and fulfilment functions (including credit specialists, product specialists and wealth specialists) to shorten turnaround times.
• Manage credit and operational risks in accordance with laid down policies and procedures.
• Take accountability for credit management of portfolio, including the completion of referral reports, taking action regarding exception reports to eliminate accounts in excess, ensure that all accounts have limits and that reviews occur timeously.
• Establish and build knowledge and understanding of product and credit application processes to eliminate reworking and ensure acceptable turnaround times for customers.
• Maintain proper records (filing, update customer records on bank system, etc).Ensure data integrity on the banking software.
• Attend to all correspondence relating to the portfolio, including e-mails, phone calls, messages, documentation, faxes, queries and complaints, etc.
• Appropriate Monitor initial activation and usage of transaction accounts and proactively take steps to mitigate dormancy.
• Follow proper procedures when closing accounts, including the recovery of outstanding funds/fees and retention of chequebooks/cards.
• Cooperate and work effectively with others in pursuit of team goals by sharing information, providing support, showing care and being considerate of other team members.

Key Performance Measures

• Portfolio/balance sheet growth
• Sales performance (meeting and exceeding of targets as per scorecard and dashboard).
• Financial performance (growth in customer and portfolio revenue through retention, acquisition and increased cross-sell).
• Planning and management of customer calling program.
• Minimal non-performing loans, accounts in excess, unlimitised accounts, overdue reviews and credit application rework.
• Service quality measured by customer satisfaction surveys.
• Compliance, routine control & audit reports
• Harmonious relationships with sales team, other branch staff, HNI team and support staff.
• Behaviours/Attitude.

Success Factors:

• High score on accreditation exam
• Value targets achieved/exceeded
• Continuous referrals from existing customers in portfolio
• High cross-sell ratios at a customer and portfolio level
• Minimal customer attrition – high level of portfolio growth plus low dormancy rates
• Minimal non-performing loans, accounts in excess, overdue reviews and credit application reworks
• Increase in market share
• High score on CEBS

Minimum Qualifications and Experience

• 2 years+ banking experience, preferably interfacing with customers.
• Strong relationship management background.
• Experienced in upholding the highest levels of service.
• Experience in completing credit applications successfully

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Project Manager (Technology)

Job ID: 64456
Location: Nigeria

Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• The Project Manager must have an understanding of Project Management methodologies, contribute to successful project delivery by driving continuous improvement, coordinating projects, tracking status, budget and ensuring resources availability.
• He must ensure that appropriate standard project practices and procedures are followed and documentations, sign offs are managed and updated regularly.
• Ensure owners of operational actions complete them and provide regular updates to project stakeholders and team members. Involved in planning the strategy roadmap with Head of Unit to complete and actualization of deliverables.
• Control, update, and report financials for projects and other related costs for IT Department.

Key Responsibilities / Accountabilities

• Managing project governance responsibilities (In-country & Center)
• Managing time, resources and project budgets
• Management of Project Governance shared folder
• Monitoring and communication of project status and delivery
• Ensure strict compliance to IT ‘s Standard Operating Processes
• Any other duties as may be assigned by Department Head & Team Leader.

Minimum Qualification and Experience

• Minimum of First Degree or its equivalent in numerate or semi-numerate disciplines such as Engineering, Computer Sciences, Statistics, Mathematics.
• Preferably certified in Prince 2, PMI, PMBOK or other project management qualifications
• Minimum of 4 years’ experience in IT Project Management

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Location: Nigeria
Job Type: Full-Time Regular
Career Area: Corporate Functions

Job Purpose

• To Provide shareholders and the investment community with timeous, regular, and credible information, consistent with legal and regulatory requirements
• Co-ordinate the outflow of information to ensure that a consistent and correct message is conveyed to stakeholders
• To develop, implement, and manage investment-related programs. Responsible for monitoring the earnings call as well as developing and preparing press releases of quarterly earnings

Key Responsibilities

• Develop and Manage Investor Plan
• Manage Stakeholder’s Expectation
• Prepare Management Reports
• Manage the performance of the group’s strategy
• Maintain database on the performance of competitors

Qualifications

• First Degree in Finance or its equivalent in related fields
• Professional accountancy qualification
• Master’s in business or finance would be an added advantage
• Minimum of 5 years experience in Reporting and Analysis
• Minimum of 3 years experience in Research and Market trading

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job ID: 64092
Location: Nigeria
Job Sector: Banking
Work Arrangement: Fully Office Based

Job Purpose

• Ensure the availability of a fully functional Automated Teller Machine (ATM) service to customers including the custody and balancing of ATM cash, processing of ATM deposits and handling of ATM computer reports.
• Ensure that laid-down instructions for handling and movement of treasury cash to and from tellers SBV are adhered to
• Ensure that current stock of blank forms received is recorded and signed for according to laid-down procedures
• Ensure that record keeping is carried out according to laid-down instructions for treasury cash, blank forms and safe custody items
• Ensure that swept deposits are correctly handled appropriately
• Ensure that all irregular items have been actioned before the end of the day
• Understand and manage the risks associated with the custody of ATM’s as well as the changes in the custody of assets through an effective system of controls.

Key Responsibilities / Accountabilities
Monitoring of cash holdings:

• Ensure that cash does not exceed prescribed limits
• Ensure that sufficient cash levels are maintained to meet normal customer requirements

ATM Up-time:

• Ensure all ATM channels uptime do not fall below the prescribed ATM %uptime
• Ensure that Auto Bank and Auto Cash terminals are always adequately stoked with cash and stationery
• Maintain close liaison with Auto Bank Control Centre to ensure that equipment problems are dealt with promptly
• Ensure that potential faults that could cause equipment to malfunction are identified and resolved on time
• Ensure that all ATM terminals are kept clean and maintained in good condition

ATM Cash:

• Control ATM cash according to laid-down instructions
• Balance cash at the required intervals
• Report and action differences in ATM cash promptly
• Ensure that ATM cash is safeguarded against unnecessary and preventable loss.

Reports:

• Action ATM reports as listed on the Duty List promptly
• Reconcile ATM cash daily
• Action Care Suspects accurately and on time, resulting in reduced operating losses
• Ensure that cash does not exceed prescribed limits
• Ensure that sufficient cash levels are maintained to meet normal customer requirements

Minimum Qualification and Experience

• Minimum of 2.2 from University
• 1-3 years experience

Competencies:

• Problem Solving
• Draw on experience of branch cash requirements and cyclical impacts on cash resources to plan for fluctuating cash demands and optimize cash holdings
• Plan and execute regular maintenance requirements for ATM terminals, and deal with day to day unexpected interruptions to service in order to maximise productivity.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Title: Business Banker, Enterprise Direct (Nationwide)

Job ID: 63844
Location: Nigeria

Work Arrangement: Fully Office Based

Job Purpose

• To manage, optimize value and drive profitability from a portfolio of Enterprise Direct customers.

Key Responsibilities / Accountabilities

• Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers which includes acquiring and opening new business accounts (walkin customers and customers pro-actively approached in the local market area) and Cross-selling additional products & services to existing customers (walk-in customers, during pro-active telephone conversations):
  • Sales and financial targets as per KRA scorecard
  • Liability Generation
  • Profitability.
• Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance, Electronic Banking, Trade, Global Markets, etc:
  • Contribution Growth (i.e. increase in customer profitability).
  • Mining the ecosystems.
• Mine existing customer data to identify expansion and/or additional business opportunities  Contribution Growth (i.e. increase in customer profitability.
• Identify opportunities to migrate top-end customers to Commercial Banking:
  • Collaboration
  • Customer retention.
• Providing a central (information/ query handling) service point for a portfolio of Enterprise Direct customers.
• Increased Customer satisfaction index:
  • Ensure KYC documentation, regulatory compliance and control is adhered to:
    • Compliant accounts
    • Nil audit exceptions.

Minimum Qualification and Experience

• First Degree in Finance, Accounting or General Social Science Degree
• Professional Qualification: CIBN, ACA/ICAN, ACCA, ICEN, RIMAN will be an added advantage
• 3 – 4 years of cognate experience in sales and relationship management of customers to be able to drive profitability and build relationships
• 1 – 2 Years in developing products tailored to customers’ needs.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online