Genesis Group is a wholly Nigerian-owned Catering, Hospitality & Entertainment Conglomerate with a business interest in Hotels, Restaurants, Cinemas, Shopping Malls, Real Estate Development, Outdoor Catering, Industrial Catering & Housekeeping Management, and Food Production. For over 2 decades we have provided ‘Exceptional Products & Services’ to both multinational and Nigerian corporations, as well as discerning members of the public looking for something special.
We are recruiting to fill the position below:
Job Title: Service Supervisor
Location: Nigeria
Employment Type: Full-time
Job Description
- Assisting customer service staff in managing customer inquiries, complaints and service
- Providing leadership to new customer service employees
- Training customer service staff
- Delegating tasks to followers in her department
- Monitoring performance of customer service staff and production staff
- Monitoring performance of customer service staff and recommending improvement activities
- Organizing work schedule
- Developing standard work procedures
- Collecting data and preparing reports
- Assisting customer service staff during evacuation and accounting.
- Oversee all front and back of the house restaurant operations
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
Requirements
- Bachelor’s Degree in Business Administration or Hospitality is advantageous.
- Proven experience working as a supervisor in the hospitality industry.
- The ability to work in a fast-paced environment.
- The ability to stand for extended periods.
- Strong management skills.
- Excellent organizational skills.
- Effective communication skills.
- Exceptional customer service skills.
Application Closing Date
20th June, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
