MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
Job Title: Manager – Bank Tech, Strategy and Innovation
Job Identification: 1273 Location: Nigeria
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager Bank Tech
Division: MoMo Payment Service Bank
Description
Work closely with Senior Manager Bank Tech to develop and deploy BankTech product roadmap in MoMo PSB, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
Conduct extensive market and region research and create realistic user stories for solution optimization
Customize group provided product design in line with MoMo PSB specific local nuances and obtain sign-off from higher management
Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
Strengthen customer feedback loops, and scale product knowledge within the MoMo PSB
Manage Quality of Service of the Product to ensure seamless customer experience
Monitor & Analyze traffic loads and in county system & platform capacity
Capture Voice of Customer through CSAT surveys, product reviews, complaints, etc.
Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan
Collaborate with the CVM to develop & analyze loyalty/reward programs
Research and analyze customer behavior in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
Benchmark best practices in the market, prepare business case and present to senior management
Collaborate with Marketing to identify potential strategic partners to drive the rewards program
Manage promotional calendar with third party services to drive sales growth back into the business
Manage the loyalty program operations (including transactions on rewards to be disbursed)
Use relevant metrics and measures to monitor existing loyalty & reward programs
Requirements
Education:
First Degree in Computer Science, Engineering, Commerce or a related field
Fluent in English.
Experience:
6 – 13 years’ experience which includes:
Experience in Fintech, banking or financial services
Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem
Experience working in a global/multinational enterprise with a good understanding of emerging markets.
How to Apply
Interested and qualified candidates should: Click here to apply
Application Deadline 16th May, 2022.
Job Title: Analyst – Service Integration, Customer Relations
Job Identification: 1305 Location: Nigeria
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Service Integration & Special Projects
Division: Customer Relations
Description
Provide data and analysis to support the business planning process by management.
Ensure generation of relevant report (daily, weekly and monthly across all retail channels for management decision making purposes.
Audit and review of data to ensure data integrity and adherence to data governance policies.
Provide intelligence to support business planning
Establish logistics of delivery schedules, monitor/supervise progress and contact clients, vendors and suppliers to resolve problems
Maintain brand alignment in rendering sales and services in service center environment.
Collaborate with relevant departments’ e.g. Marketing in deploying promos.
Analyze and report customer impacting trends, including Competitive Intelligence to guide management decisions
Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
Develop key account management tactics in line with the organization’s value proposition.
Develop compelling business case, problem statement and project charter for management consideration and implementation across MTN Walk-in touch points
Analysis and Reporting of Fortnightly regional performance using Power BI tools for management decision making
Analysis and computation of commission due to all franchise outlets pan Nigeria
Analyze and report customer-impacting trends, Including Competitive Intelligence, data mining using customers behavioral and spend patterns
Maintain brand alignment in rendering sales and services in service Centre environment.
Implementation of service initiatives in Franchise Outlets and facilitate prompt and complete dissemination of relevant information to the franchise outlets.
Participate in developing and improving project management capability, standards, methods, processes that will improve performance and efficiency of the unit.
Create, maintain and deliver high quality process documentation and process re-engineering.
Ensure proper design, implementation and availability of technical support for user systems within assigned division/ department.
Co-ordinate activities of Franchise outlets as regards service delivery and ensure optimum stock levels and sales in the outlets.
Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
Oversee technical activities and associated administrative duties in the franchise outlets.
Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
Requirements
Education:
First Degree in any relevant discipline
Fluent in English
Experience:
3 – 7 years’ experience which includes:
Experience working in a medium-sized organization
Experience in Change Management
Experience in Business planning and analysis
Experience in Project Management
Proficient use of MS Office Suite – Excel, PowerPoint.
How to Apply
Interested and qualified candidates should: Click here to apply
Application Deadline 16th May, 2022.
Job Title: Advisor, Legal – COSEC
Job Identification: 1310 Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Division: MoMo Payment Service Bank
Reports To: Company Secretary/Legal Adviser
Description
Review legal cases, petitions and internal matters requiring legal input/perspective, consult with all relevant parties, advise on case/petition/legal related matters, provide recommendation on course of action and effectively take appropriate and approved action in accordance with the rules and regulations of MoMoPSB.
Ensure continuous liaison with External Solicitors for regular updates, compliance with procedural rules of court, stipulated time limits for actions, etc. so as to minimize the cost and adverse effect of litigation.
Carry out legal (administrative) services work including liaison/correspondence with external bodies and organizations, structuring and negotiating commercial transactions.
Settle legal issues between MoMoPSB and 3rd parties, assisting in managing liquidations and disputes.
Draft legal agreements and review all relevant documentation supporting contracts for authenticity and validity, reviewing commercial agreements and documentations of transactions.
Conduct proactive prevention of litigation, ensuring Legal processes and services are effective and efficient in line with defined and approved design and rules.
Administer controls to ensure compliance with statutory and regulatory requirements and effectively integrate ethics, compliance and preventive law efforts, ensuring MoMoPSB activities are compliant with laid down laws and governing regulations/statutes.
Prepare monthly management reports.
Educational Qualification and Experience
First Degree in Law.
Fluent in English
In depth experience and understanding of the Nigerian Legal framework.
Knowledge of telecommunications environment is advantageous.
Commercial/technical and or further legal qualification is advantageous.
3 – 7 Years’ experience including:
Experience working in a medium-sized organization
Civil/commercial litigation experience.
Experience in handling and negotiating funding.
How to Apply
Interested and qualified candidates should: Click here to apply
Application Deadline 16th May, 2022 at 23:59
Job Title: Analyst – Project, Customer Services
Job Identification: 1282 Location: Nigeria
Job Category: MTN Level 2
Job Schedule: Full time
Requirements
Candidates should possess a Bachelor’s Degree.
How to Apply
Interested and qualified candidates should: Click here to apply
Application Deadline 16th May, 2022.
Job Title: Specialist, Point of Sale – Strategy and Innovation
Job Identification: 1316 Location: Nigeria
Job Schedule: Full time
Job Category: MTN Level 2
Division: MoMo Payment Service Bank
Reports To: Manager – QA and MoMo Apps
Description
Maintain regular liaison with all existing accounts in a segment to gather customer experience feedback and resolve issues, if any
Work closely with the Business Development team to scan environment for new clients/project opportunities and assist in building business proposals to foster growth
Analyze customer base trends and highlight areas of the business that needs to be developed further to increase segments’ usage, revenue, and retention
Collaborate with the overall payments and ecosystem internal and external partners, and cross-functional internal teams to define and deliver programs
Work closely with Manager QA and MoMo apps to deploy products and services among the assigned business segments
Gather business demand from prospective/existing clients and highlight key requirements to the Manager QA and MoMo apps
Assist Manager QA and MoMo apps in configuring and rolling out specific products and solutions to the assigned business segment
Act in the capacity of a customer success executive and gather segment level feedback on product performance and highlight key issues/gaps to Manager QA and MoMo apps
Assist Manager QA and MoMo apps in escalating major product issues to the group P&S team and suggest recommendations to improve product performance
Develop a clear Stakeholder engagement model with the required cadence plan
Assist the Commercial Operations team and Manager QA and MoMo apps in designing go-to-market strategies to drive payments
Leverage network and key associations in assigned segments and position MoMo PSB as a key player
Educational Qualification and Experience
First Degree in any related discipline
Fluent in English
3 – 7 years’ experience which includes:
Experience in Payments or Business Development or allied field
Experience in Fintech, banking or Mobile Money is preferred
Experience working in a global/multinational enterprise with a good understanding of emerging markets
How to Apply
Interested and qualified candidates should: Click here to apply
Application Deadline 16th May, 2022 at 23:59
Job Title: Engineer – Quality Assurance and Testing, Information Technology
Job Identification: 1309 Location: Nigeria
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Quality Assurance
Division: MoMo Payment Service Bank
Description
Maintain mechanism and system to ensure prompt, frequent and appropriate update of QA review work within the IS function and lead quality assurance team in delivering reliable services.
Revalidate and maintain database of records, data and information in relation to quality assurance within the IS Department, ensuring easy access and retrieval of information.
Conduct training programs on Quality Management System and facilitate compliance to company Safety, Health and Environment policies within IS Department.
Collect quality assurance data, analyze and prepare reports.
Participate in audit activities initiated by internal or external auditors to assure quality of IS solutions according to defined standards and metrics.
Perform root cause analysis of QA related problems and device corrective and preventive actions.
Coordinate and review QA business processes, identifying process dysfunctions and recommend necessary updates with the aim of enhancing effectiveness and overall operational efficiency.
Prepare quality documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions.
Education
First Degree in any related field.
Fluent in English.
Experience:
3 – 7 Years experience including:
Experience working in a medium-sized organization.
How to Apply
Interested and qualified candidates should: Click here to apply
Application Deadline 16th May, 2022 (11:59 PM).
Job Title: Senior Manager – Payments and Business, Strategy and Innovation
Job Identification: 1308 Location: Nigeria
Job Category: MTN Level 3H
Job Schedule: Full time
Reports To: Chief Product Officer
Division: MoMo Payment Service Bank
Job Description
Cascade the product strategy from the Group Finco and build a MoMoPSB customized product roadmap for the segment
Deploy solutions to cover the maximum number of payments use cases
Ensure payment solutions deliver the best user experience and value to every key stakeholder of the payment ecosystem
Leverage on analytics, mobile data and mobile advertising to develop fit for purpose payment solutions
Ensure market leadership in merchant payments and facilitate the implementation of payment solutions – merchant ID & QR codes etc.
Ensure that appropriate processes and models are in place to drive traction and reduce players in the value chain
Lead the development of the payment strategy in line with overarching divisional goals with emphasis on client experience to deliver growth of merchant ecosystem and mobile payment usages
Develop and implement plans to drive payment adoption
Cascade payments solutions designed in the group to MoMoPSB and provide inputs for localization
Oversee design of loyalty solutions and schemes to support the growth of mobile payment
Provide inputs into customization/localization of Mobile payment solutions and products to support various business segments’ requirements
Identify and tap into payment opportunities through partnerships and relevant channels
Work closely with the other teams within MoMoPSB and support functions to optimize the revenue generation opportunity and demonstrate strong ROI
Ensure the creation and maintenance of high-quality relationships with all target customers
Provide input into the development and implementation of short term and long-term sales plans for the organization
Analyze organizational dynamics at the prospective customer and develop the most effective products and solutions.
Develop solutions and operational framework to drive growth of both digital and physical merchant ecosystem
Manage and resolve escalations that have impact on critical path of service delivery
Develop an operational playbook to drive mobile payment and provide strategic guidance for its implementation
Oversee the implementation of payment solutions for new products
Support to develop and maintain the best value proposition to both consumers and merchants, in collaboration with the Business development and Distribution teams
Manage the implementation of new products and services
Manage the development and implementation of Go-to-market strategy to drive payment, in collaboration with the Business development and Distribution teams
Review and identify key risks, issues, and dependencies and set mitigation actions
Provide input and tactical activities to drive merchant payment volumes, number of registered merchant, conversion to active merchant and grow merchant payment ecosystem
Manage negotiations, close deals and sell additional services to merchants.
Requirements
Education:
First Degree in any related discipline
An MBA/Masters will be an added advantage
Fluent in English.
Experience:
9 – 17 years of experience including:
Experience in Fintech, banking or financial services is mandatory
Successful track record as a senior management professional in delivering exceptional Fintech payment products, business growth & financial results
Experience working in a global/multinational enterprise with a good understanding of emerging markets.
How to Apply
Interested and qualified candidates should: Click here to apply
Application Deadline16th May, 2022.
Job Title: Supervisor – Warehouse, Finance
Job Identification: 1325 Location: Nigeria
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Logistics & Warehouse
Division: Finance
Description
Responsible for conduct of physical count and cycle count of inventory as per defined frequency
Identify and highlight any process enhancement that will improve the Turnaround time of the business
Assist with any queries raised by internal/ external auditors
Ensure that warehouse housekeeping is well maintained at all times and stock put-away to correct locations as defined on system
Ensure that all inbound stock are adequately insured against theft/losses
Liaise with Buyer to ensure that suppliers have updated contracts and if there are any changes proposed from an MTN perspective to be considered for negotiations
Drive the stock counts (either cycle or physical) in terms of statutory requirement
Generate pick list based on the requirement as per BOM and identify inventory items needed to complete kits
Generate shortage list for kits and stand-alone material items and ensure delivery of materials to be expedited after considering stock on hand and shortage
Reconcile inventory and analyze errors. Document the reason for shortage of inventory and analyze the shortage errors
Record part number and other inventory identification for the inventory which is missing/deficient
Monitor the performance of warehouse personnel.
Perform reconciliation of inventory in case of discrepancy in the count
Keeps equipment operating by enforcing operating instructions
Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements
Observe health and safety regulations; maintain warehouse in a clean, safe and orderly condition
Supervise the activities within warehouse and ensure adherence to the warehousing guidelines
Oversee activities related to lots, batches, serials and consigned inventory
Handle issues escalated by Administrator, Warehouse
Responsible to ensure timelines are met in case of any request for transfer, dispatch, etc. of the stocks from warehouse
Responsible to ensure warehouse is clearly demarcated with receiving area, dispatch area, staging area, etc.
Identify and resolve any issue with respect to damage, wear, etc. while moving the components to stock
Plan kitting schedule by taking into consideration stock availability, resources and production plan for the period
Requirements
Education:
First Degree in Engineering or Supply Chain Management or Finance or any related discipline
Fluent in English.
Experience:
3 – 7 years’ experience which includes:
Experience working in a medium to large organization
Knowledge of customer database management principles
Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
Understanding of process for booking, tracking and monitoring of orders.
How to Apply
Interested and qualified candidates should: Click here to apply
Application Deadline 16th May, 2022.
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