MAX is a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.
We are looking for an innovative Procurement & Supply Chain Supervisor who will manage our company’s sourcing capabilities and supply chain.
You’ll be responsible for strategizing and negotiating with suppliers and vendors in order to acquire the most cost-effective deals and to reduce procurement expenses here at MAX.
You will spearhead the purchasing process from selecting suppliers to ensuring stock optimization, as well as provide guidance on sourcing and procurement processes.
As procurement & supply chain manager, you’ll specialize in implementing cost-effective purchases of all goods and services, as required by the company.
Ensuring quality control and adhering to the company’s policies and procedures on supply chain management will be some of your main priorities when carrying out this role.
What You’ll Do
Developing procurement strategies that are inventive and cost-effective
Sourcing and engaging reliable suppliers and vendors
Negotiating with suppliers and vendors to secure advantageous terms without compromising service delivery and quality
Reviewing existing contracts with suppliers and vendors to ensure on-going feasibility.
Building and maintaining long-term relationships with vendors and suppliers.
Create and implement an effective procurement standard operating procedure, control of workflows, continuous business processes monitoring and elaboration of improvements in systems and processes.
Approving purchase orders and organizing and confirming delivery of goods and services.
Manage and monitor all transactional procurement including tendering processes, evaluation, contracting, contract management, legal considerations and payment conditions, contractors, performance evaluation and risk assessment.
Develop and manage the rosters of suppliers, elaborate supplier selection and evaluation, quality and performance measurement mechanisms.
Controlling the procurement budget and promoting a culture of long-term saving on procurement costs.
Overseeing and managing the IT systems that track shipments, inventory, and the supply of goods.
Prepare monthly, quarterly and annual procurement plans and progress reports as required.
Promote a zero-tolerance for violations of procurement policies and procedures.
What You’ll Need
Bachelor’s Degree in Supply Chain Management, Logistics, or Business Administration.
In-depth knowledge of preparing and reviewing contracts, invoicing, and negotiation terms.
Management and leadership skills.
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Highly organized and detail-oriented.
Excellent analytical and problem-solving skills.
Ability to work in a global context – Previous experience working in high-impact environments is preferred.
Proven track record of engagement with C-suite stakeholders.
Strong leadership skills; extensive experience in managing and mobilizing cross-functional teams.
Application Closing Date
20th May, 2022.
Method of Application
Interested and qualified candidates should send their CV in PDF to: [email protected] using the Job Title as the subject of the mail.
Note
Document should be saved using your name and in PDF.
We are looking for an experienced HSE Supervisor who will be responsible for implementing health and safety policies at MAX.
You’ll be expected to detect dangerous conditions, reviewing safety procedures, disseminating safety information to various departments, training employees on safety topics, and running emergency exercises.
Responsibilities
What You’ll Do:
Develop / review, and implement safe working practices at MAX
Ensure 100% compliance with current health and safety legislation across MAX business locations
Create systemised process that ensures equipments are installed correctly/safely
Develop / review internal health and safety policies/strategies
Drawing-up safe operational procedures
Make regular site inspections across MAX business location and ensure safety measures are put in place and adhered to
Put in place preventive recommendations against workplace accidents and proper documentation/SOP of incidents
Providing health and safety training courses for employees and managers
Investigating/recording incidents, accidents, complaints and cases of accidents, etc
Undertake risk assessments and proffer lasting solutions in risk occurrence
Identifying potential hazards and reduce workplace accidents
Liaising with relevant authorities.
Requirements
What You’ll Need:
A Bachelor’s Degree in a Health, Safety, or Environmental field of study
Minimum of 5 years experience in health and safety: safety program development, fire prevention, hazardous materials, qualitative and quantitative risk analysis, process safety management, process hazard analysis, incident investigation and the development and implementation of safe operations procedures and processes
A recognized HSE certification
Ability to work in a global context – Previous experience working in high-impact environments is preferred
Excellent communication and presentation skills
Proven track record of engagement with C-suite stakeholders
Strong leadership skills; extensive experience in managing and mobilizing cross-functional teams
Understand the diverse nature of different countries i.e., work environments, culture
Futuristic and visionary with an entrepreneurial mindset, agile and adapts quickly in a fast-paced environment
Data-driven method for decision making using KPIs and metrics.
Application Closing Date
20th May, 2022.
Method of Application
Interested and qualified candidates should send their CV with Document saved with your name and in PDF to: [email protected] using the Job Title as the subject of the email.
Job Title: Head of Customer Experience
Location: Nationwide
Employment Type: Full-time
Description
We are looking for a Head of Customer Experience who will strategically oversee all aspects of our Driver Welfare and Driver Operations.
You will be a strategic thinker with strong organizational and problem-solving skills.
You will have strong research experience, an analytical mind and outstanding presentation skills.
You will be highly analytical, a self-starter, results-oriented and able to thrive in an entrepreneurial and fast-paced environment.
Responsibilities
What You’ll Do:
Create strategies that will Improve Training, Testing , Verification and Driving Experience for Max Champions
Ensure our driver onboarding verification processes is top notch and meet international standards
Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
Measure and track delivery ROI on identified transformation opportunities for customer experience along with driving continuous process improvement culture across customer experience
Build the Management Structure to effectively support 20,000 Champions
Conduct research to find out more about customer behavior and preferences
Create strategies that ensures optimal Driver welfare management
Interact at executive/senior management level, proactively advocating for solutions and managing the customer escalation process
Create and implement an analytics strategy for best in class service delivery. Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
Gather feedback, such as surveys, from customers to learn more about their experience with the company
Proactively ensure the Academy team performs testing and training inline with best practice
Ensure compliance with transportation laws and procedures
Improve External Customer Experience via targeted process improvement
Create strategies that ensures we have in place a world class customer service team
Create Key Performance index across all teams
Build the Driver Setup Organization to effectively support the rollout of 20,000 Champions
Ensure Recruitment requirements attracts best Testers, Trainers, Data Entry, Welfare Analyst, Field Ops Analyst, Customer Service Agent, Verification Officers
Create standardization around Emergency response flow and turn around time across all MAX locations
Create proactive and reactive solutions to champions complaints
Negotiate and ensure we have the best service offerings from Insurance companies to provide Family HMO for drivers across the platform.
Requirements
What You’ll Need:
B.Sc / BA qualification
10+ years’ general experience in customer satisfaction
5+ years in strategic leadership, strategic planning, product development, and management consulting in a fast paced global organization
Deep understanding of technology, product management, and change management
Deep understanding of marketing, sales, finance and operations
High levels of energy and drive, willingness to work hard
Experience in Mobility/Fintech/Gig-economy/eCommerce
Excellent communication and interpersonal skills
Strong planning, coordination and organizational skills
Outstanding research and analytical abilities
Strong Project and Program management skills
Global leader and thinker with the ability to make quick strategic decisions
Highly energetic, self-motivated & proactive
Application Closing Date
20th May, 2022.
Method of Application
Interested and qualified candidates should send their CV with Document saved with your name and in PDF to: [email protected] using the Job Title as the subject of the email.
Note: We are committed to and encourage equal opportunity.
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