Mastercard – We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Job Requisition ID: R-152629 Location: Nigeria
Job type: Full time
Overview
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.
We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services.
While specializing in the payments industry, Mastercard Data & Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
We are looking for passionate and talented professionals, who share our vision for data-driven consulting, to join us and take a leading role in shaping the growth of our team.
Role
As a Senior Managing Consultant, you will be a trusted client business advisor, and lead client engagements across a range of industries and types of projects, such as consulting services, Test & Learn, or data and analytics.
You will lead engagement teams to best in class insights and project deliverables. Leading the work of the project Delivery team, you will provide subject matter or industry expertise, be a resources to others to identify creative and efficient solutions, and guide the team to business-focused solutions and recommendations that drive client value.
Responsibilities within project management will include owning mid- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks.
As a strong people manager, you will mentor and coach junior teammates outside of direct engagement teams, and engender effective contribution to Mastercard’s knowledge management and best practices. At Mastercard, you are expected to not only have a tremendous impact in transforming our clients, but also have a leading role in shaping the organization’s future.
All About You
We recruit for and value the following core competencies:
Passion: Actively seeks responsibility and takes pride in guiding project teams towards delivering the highest quality results and recommendations to our clients.
Problem Solving: Leads teams to identify the most critical aspects of a problem, and guides team to business-focused solutions and recommendations that drive client value. Initiates changes to project direction where required, and able to decide and act without the total picture.
Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills, and leads team to effective and efficient technical capability usage regardless of context.
Project Management: Clear interest in project delivery with business clients, and intuition for the way that companies make decisions.
Client Management: Inspire client confidence through timely and reliable execution, and develop stakeholder management plans to align priorities and address support and resistance.
Communication and Presence: Leads composition of complete deliverables and other written communication, and demonstrates an ability to communicate verbally in a wide range of complex scenarios and up to senior management levels.
Teamwork: Motivates medium size teams or key workstreams on large engagements to produce superior quality deliverables while creating an open collaboration environment for all levels, with a will to win attitude.
Commercial Orientation: Ability to identify strong opportunities to leverage Data & Services capabilities, including identification of cross-sell opportunities beyond direct project work, and partner with broader Data & Services teammates on contracting activities, leveraging knowledge of Data & Services capabilities and how they fit together to create relevant solutions for clients.
Leadership: Instill a sense of urgency, ownership, and empowerment and thoughtful risk taking into leaders at all levels. Structures work so it aligns with team members’ goals and motivators.
Integrity: Models Mastercard’s values of honesty and integrity. Follows through on commitments and makes others do the same.
Diverse Perspective: Brings a unique skillset or approach to the table in every client engagement or internal activity.
Qualifications
Undergraduate or Master’s Degree and tenured work experience after completing your undergraduate degree
Experience in a consulting organization as a consultant
Experience directly managing multiple people across multiple projects
Experience as a people manager
Exceptional analytical and quantitative problem-solving skills and ability to structure analyses to form data-driven solutions to ambiguous client challenges
Exposure specifically in payments and / or retail banking or merchants preferred
Demonstrated ability to own and develop relationships with both mid- and executive-level client contacts and inspire confidence in Mastercard as a sought-after partner
Ability to multi-task in a fast-paced, deadline-driven environment, and balance thought with action while getting the most out of limited resources
Advanced Word, Excel, and PowerPoint skills required, SQL / data expertise preferred
Candidates must be eligible to work in the country of which they are applying for a position in, as well as eligible to apply for travel visas as required by travel needs.
Reporting to the Head, Operational Excellence, the Project Manager (PM) will deliver on enterprise priorities in service of the Foundation’s programming and operations. The Project Manager will liaise with internal and potentially external stakeholders to provide high quality business delivery of Core business process design and/or improvements; and Enterprise, functional projects and initiatives.
The Project Manager will be key to enabling an enterprise-wide distribution and uptake of project management best practices through the Project Management Centre of Excellence.
As the PM, you will work on complex, multi-track projects balancing scope, time, cost, geography, and quality while maintaining a positive environment that promotes high performance. Ideal candidate is comfortable with diverse teams and managing uncertainty and possess the flexibility to co-create with dynamic, cross-functional teams to deliver integrated solutions.
The successful candidate will be based in Canada or any of our Africa hubs; Rwanda, Ethiopia, Uganda, Kenya, Senegal, Ghana and Nigeria
Ways You Can Contribute
Coordinate delivery and execution of complex enterprise or functional projects concurrently with project stakeholders throughout project lifecycle, not limited to:
Project management and implementation support for Enterprise Transformation.
Development and/or continuous improvement of organizational processes.
Understand and develop project content and deliverables through active engagement of stakeholders, and development of trusted thought-partner relationships.
Dynamically engage stakeholders to problem-solve for solutions as needed to execute deliverables.
Drive discussions with cross-functional teams for a desired/improved future state and document workflows tools, and accountability frameworks as required; house information in a knowledge repository.
Provide support in implementation and operationalization efforts including training, change management and communications.
Develop and manage integrated plans and associated communication documents to report on progress; provide frequent verbal and written progress reports on the status of projects; and provide action plans or recommendations on project delivery to stakeholders.
Develop, maintain and deliverables to track achievement milestones and overall project delivery within the constraints of scope, schedule, cost and quality.
Work with stakeholders to identify, document, assess, and monitor all project dependencies/interdependencies, risks, issues, and required decisions.
Be an ambassador for the Project Management Centre of Excellence and provide coaching on project management best practices.
Perform other duties and responsibilities as required.
Who You Are
PMI certified with a University Degree, preferably in Business Administration or a related field; Master’s Degree is an asset.
7 – 9 years business project management experience (as opposed to IT project management) and success in leading and managing complex projects in an official PM capacity, demonstrating PMO methodologies for planning, risk management and reporting.
Possess a good knowledge of process design and redesign (workflow mapping, accountability frameworks, etc.). Lean Six Sigma certification is an asset.
Advanced knowledge of project management tools and MS Suite (Word, PowerPoint, Project, Visio and Excel).
Detail-oriented, methodical and process-oriented to consistently and effectively produce and deliver high quality results.
Strong collaborator and relationship builder who can establish trust, respect and credibility to co-create solutions across a range of stakeholders.
A highly analytical problem-solver and critical thinker who can define root cause, evaluate alternatives and find solutions effectively.
Possess a ‘client’ focus mindset which enables effective business partnering and issue resolution.
A team player, self-starter, and resourceful with the ability to work within a constantly changing and ambiguous environment with minimal supervision and resilience.
Fluent in English required. Ability to speak French is an asset.
Flexible to travel to Country offices in Africa, when required.
Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
Possess professional maturity, sensitivity with different cultures, and impeccable integrity.
Committed to Mastercard Foundation’s values and vision.
Reporting to the Head of Finance & Accounting, Africa, the role will lead the delivery of operational excellence of Finance and Accounting work in support of the Foundation’s programmatic work.
The incumbent leads overall planning, transformational programs and effectiveness of F&A strategic and operational work.
The role leads continuous improvement of financial tools, systems, and processes that will effectively scale with the Foundation’s growth.
The successful candidate will be based in any of our Africa hubs; Rwanda, Ethiopia, Uganda, Kenya, Senegal, Ghana and Nigeria.
Ways You Can Contribute
Lead the design, seek approvals and drive implementation of the Finance transformation projects and partner the Strategy and planning function in their transformation programs to deliver a strengthened organization capability.
Determine and align the full scope of Finance transformation activities/roadmap that support both the F&A team, Programs and overall organizational strategic direction.
Expertly advise finance and senior leadership, provide integration across functions and propose solutions for execution of roadmap activities including what should be done, who should do it and how it should be done.
Cultivate strong, positive and collaborative relationships with leadership and staff at all levels across all functions to ensure credibility, buy-in and understanding of the transformational activities.
Engage Finance and Cross-functional leadership to ensure that all transformation roadmaps are achieved and provide advanced interventional guidance when required.
Work closely with Operations colleagues to develop system roadmaps, select automation tools and coordinate implementation and improvement.
Lead the design of optimum future-state processes and policies leveraging automated, cloud-based capabilities.
Understand risk management and control frameworks to ensure the finance transformational activities are conducted within these and organizational policies and procedures.
Manage the global F&A planning activities including coordinating regional and program submissions, consolidation of management reporting data and presentation outputs.
Manage the reporting of performance to plans including the integration of both historical F&A performance with forward looking operational forecasts. Create insight, exception driven and future focused financial outputs.
Partner with the Director F&A to build up business cases, run due diligence processes and analytics to support strategic initiatives.
Partner with the DoF&A and FLT to support the development of Program Finance strategic plan.
Manage resources and capabilities planning to support the FLT and programs to ensure delivery of strategies and ensure alignment with Program/Finance growth.
Translating regional plans into tangible workplan(s) including the identification of resourcing requirements to support delivery & ensure completion of deliverables as per approved Workplans.
Lead F&A ways of working; Finance strategic alignment, planning, coordination, performance (against strategic KPIs) monitoring, norms, routines processes management and reporting.
Identify projects, prioritize and lead all project management work to ensure implementation.
Monitor information flow, act as a gatekeeper, ensuring a Director’s involvement in a project or decision-making process at the right moment.
Liaise with the Director on key management issues and factors blocking operational effectiveness including decision-making and help drive closure to ensure overall productivity.
Lead the planning and execution of Program Finance governance including, committee meetings, workshops and other regional convenings.
Lead cross collaboration & integration – linking activities across Functions.
Partner with other functions across the Foundation to prepare and keep updated a short-term and long-term strategic roadmap for the finance function, allowing the finance team to plan in advance for resourcing and other needs.
Manage the agenda for key cross-function meetings, including core team meetings and off-sites, and ensure communication and coordination between teams is as efficient as possible.
Build strong relationships with other key Operations leads across the foundation to ensure alignment and cohesion of the various projects and implementation.
Who You Are
Bachelor’s Degree, MBA strongly preferred
10+ years of prior experience in strategy, management consulting, or finance, 4+ years in Mid-level Senior Management experience.
Experience in Transformation programs and Projects at a regional/global scale an added advantage.
Creativity in solving problems and generating innovative solutions.
Strong Project Management skills and experience: ability to drive multiple high-profile projects, effective leverage all resources to drive results (Sigma six green/black belt added advantage).
Well-honed written, verbal and creative communication skills, including ability to translate insight into content, create slide or written presentations, create overall communication plans.
Broad Knowledge of financial analysis and reporting techniques; human resources and risk management planning; and/or accounting and payroll.
Broad knowledge of processes, protocols and procedures with a focus on Finance.
Strong collaborator and relationship builder who can establish trust, respect, and credibility to co-create solutions across a range of stakeholders.
A highly analytical problem-solver and critical thinker who can define root cause, evaluate alternatives, and find solutions effectively.
Comfortable with uncertainty and possess the flexibility to co-create with dynamic, cross-functional teams to deliver integrated solutions.
Possess professional maturity, sensitivity with different cultures, and impeccable integrity.
Focus on execution and attention to detail.
Experience in coordinating diverse programs and functions for a very diverse department.
Flexible, adaptable, and able to execute a range of job duties and changing priorities.
Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
Demonstrate a commitment to Mastercard Foundation’s values and vision.
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