Lily Hospitals Limited is one of Nigeria’s growing networks of private healthcare institutions with an outstanding reputation for delivering excellent clinical services. Since our inception under current management in 1998, we have remained at the forefront of providing and delivering quality patient-centered, responsive and technology-driven care across various locations in Nigeria to both citizens and foreign nationals.
We offer a wide range of integrated health services which include: IVF, ophthalmology, radio-diagnostics, laboratory, pre-medical and hyperbaric services, neonatology, ICU care, minimal access procedures and other general medical and surgical services.
We are recruiting to fill the position of:
Job Title: Call Center Officer
Location: Delta
Job Summary
A Call Center Officer handles inbound and outbound calls, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provides general information.
You will be a member of the primary contact team for patients interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Key Result Areas (KRA)
The key result areas of this role are:
Manage large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives using available resources and applicable software
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way, complete call logs and reports and Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Identify and escalate issues to supervisors
Provide product and service information to customers
Route calls to appropriate resources
Seize opportunities to upsell products and services when they arise
Other duties as assigned.
The Person
HND / B.sc in Mass Communication, English Language, Linguistics and other related Social Sciences
1 – 3 years of experience in a call center environment
Previous experience in a customer support role
Superior active listening, verbal, and written communication skills
Proficient in relevant computer applications
Familiarity with CRM systems and practices
Knowledge of customer service practices and principles
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.
Application Deadline 31st March, 2022.
Job Title: Radiographer
Location: Delta
Job Summary
This role is responsible for handling all diagnostic level x-radiation, imaging equipments and its associated instrumentation in the production of medical images of the human body and in the performance of radiologic procedures such as using radiation in the form of x-rays, magnetic resonance imaging and ultrasound to assess, diagnose and treat patients for a variety of injuries and diseases.
Key Result Areas (KRA)
The key result areas of this role are:
Radiologic Procedures:
Responsible for the proper positioning of patients into the beam of the radiation source and adjusting the proper exposure techniques for the optimum film resolution with the least radiation exposure to the patient in line with the ALAKA principles to get the most accurate images.
Responsible for placing proper immobilization devices and protective shielding on patients.
Responsible for the calculation of the length and time of exposure for the diagnosis or treatment of the affected area.
Produce high quality diagnostic images using the appropriate medical imaging modality and distinguish acceptable radiographs for the radiologist to interprete and asses.
To perform a wide range of specialized radiographic procedures such as ultrasound, computed tomography and MRI procedures across a variety of complex clinical presentations and pathologies according to required standard.
Clinical Duties:
Prepare chemical mixtures for the visualization radiographic structures.
Observe patients for adverse reactions to these chemical mixtures.
Administrative Duties:
To operate a variety of Information technology systems to a high level, including the Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) and ensure that all data inputs are accurately recorded in order to maintain the integrity of data for both patients and the service.
Process images and maintain proper inventory of supplies.
Customer Service
Provide accurate information about the procedure to patients.
Comfort patients throughout the examination process.
Accurately schedule patient’s appointment with the radiologist.
Manage patient’s records.
Maintenance:
Report equipment malfunctions to the head of imaging and radiography department.
Ensure proper maintenance of all equipments by disinfecting and wiping all equipments after use.
Clearly label, or remove from circulation, any faulty equipment to mitigate the risk of its continued use.
Make initial investigations into equipment failures, and communicate details of the problem effectively to the head of department.
Maintain a safe, clean and tidy work environment, ensuring there are adequate supplies of stock in clinical areas.
Undertake regular equipment testing, ensuring appropriate recording, documentation and interpretation of results.
Ensure that any documentation relating to routine servicing or equipment breakdown is correctly filed, and the information disseminated appropriately.
Health and Safety:
Maintain safe practices on all radiologic procedures in line with international standard.
Obtain approval from HMO for other procedures.
The Person
Minimum academic qualification of a Bachelor’s Degree (B. Sc) or Higher National Diploma (HND) in Imaging Science / Radiology or any related science degree.
Knowledge of the Microsoft office package.
Outstanding communication (oral and written), interpersonal and people management skills.
Possess high degree of accuracy and attention to details.
1 to 3 years relevant work experience in radiography or medical imaging.
Registration with the Radiography Board of Nigeria.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email
Application Deadline 31st March, 2022.
Job Title: Consultant, Family Medicine
Location: Delta
Job Summary
This role is responsible for diagnosing, treating and providing preventive health care services to patients in the general population.
Key Result Areas (KRA)
The Key Result Areas of this role are:
Clinical Service Delivery:
Supervise the prescription or administration, treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury to patients
Order, perform, and interpret tests and analyze records, reports, and examination information to diagnose patients’ condition.
Adhering to professional and service code of conduct and ethics;
Participate in clinical audit and quality programs as appropriate
Collect, record, and maintain patient information, such as medical history, reports, and examination results.
To be “on-call” or participate in shift rosters is a requirement of the position
Administrative Functions:
Manage the administrative requirements of the hospital and patient care including planning and draft budgeting for activities in the hospital.
The Person
Minimum of 3 years experience with MBBS, FWACP, MPH
The job holder must have a license to practice medicine from the Medical and Dental Council of Nigeria or either National Postgraduate Medical College, West African College or any other relevant specialist qualification body.
The job holder must have good communication skills, a strong ability to work well under extreme pressure, self-discipline and excellent long term concentration.
Remuneration
Minimum of N825,000 (Gross)
Salary is dependent on Years of Experience
Other Allowances includes: Annual Accommodation Allowance & Leave Allowance.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the job title as the subject of the mail
Application Deadline 31st March, 2022.
Job Title: Consultant, Family Medicine
Location: Delta
Job Summary
This role is responsible for diagnosing, treating and providing preventive health care services to patients in the general population.
Key Result Areas (KRA)
The Key Result Areas of this role are:
Clinical Service Delivery:
Supervise the prescription or administration, treatment, therapy, medication, vaccination, and other specialized medical care to treat or prevent illness, disease, or injury to patients
Order, perform, and interpret tests and analyze records, reports, and examination information to diagnose patients’ condition.
Adhering to professional and service code of conduct and ethics;
Participate in clinical audit and quality programs as appropriate
Collect, record, and maintain patient information, such as medical history, reports, and examination results.
To be “on-call” or participate in shift rosters is a requirement of the position
Administrative Functions:
Manage the administrative requirements of the hospital and patient care including planning and draft budgeting for activities in the hospital.
The Person
Minimum of 3 years experience with MBBS, FWACP, MPH
The job holder must have a license to practice medicine from the Medical and Dental Council of Nigeria or either National Postgraduate Medical College, West African College or any other relevant specialist qualification body.
The job holder must have good communication skills, a strong ability to work well under extreme pressure, self-discipline and excellent long term concentration.
Remuneration
Minimum of N825,000 (Gross)
Salary is dependent on Years of Experience
Other Allowances includes: Annual Accommodation Allowance & Leave Allowance.
How to Apply
Interested and qualified candidates should forward their CV to: [email protected] using the job title as the subject of the mail
Application Deadline 31st March, 2022.
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