The Management Sciences for Health (MSH), a global health nonprofit organization, uses proven approaches developed over 40 years to help leaders, health managers, and communities in developing nations build stronger health systems for greater health impact. We work to save lives by closing the gap between knowledge and action in public health.
We are recruiting to fill the position below:
Job Title: IT Associate
Location: Abuja
Employment Type: Full – Time
Job ID: R1665
Job Description
The IT Associate role is to ensure proper computer operation so that end users can accomplish business tasks.
This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
Responsibilities
Setup and install new devices (Computers, Printers, Scanners e.t.c) according to MSH’s standard.
Assist in the office network administration.
Attend to incoming help requests from end users via both telephone and email in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from users.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Manager.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals on a monthly basis (monthly report of the work done submitted to the supervisor)
Prepare the Projector and other presentation materials for quality presentations.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.
Send weekly status report and timesheet to supervisor.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install anti-virus software.
Carryout additional tasks issued out by the supervisor in line with the company business.
Qualifications
University degree in Information Technology or Computer Science
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software application
Must possess a user first mentality
Experience with Google Apps
Exceptional motivation to learn on the job
Extensive Windows, Mac and iOS or Android experience
Experience with Python, Dart or GO is a plus
Familiarity with computer networking, TCP/IP is a plus
Familiarity with Symatec Altiris is a plus
Knowledge of customer service principles and practices
Logical and flexible approach to solving problems, especially when working under pressure
Verbal and written language skills in English required.
MCSE, N+ or A+ , CCNA (industry standard professional qualifications)
Ability to work a switchboard
Should be able to maintain confidential and private information
Exceptional interpersonal skills
How to Apply
Interested and qualified candidates should: Click here to apply
Job Title: IT Associate
Location: Abuja
Employment Type: Full – Time
Job ID: R1665
Job Description
The IT Associate role is to ensure proper computer operation so that end users can accomplish business tasks.
This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
Responsibilities
Setup and install new devices (Computers, Printers, Scanners e.t.c) according to MSH’s standard.
Assist in the office network administration.
Attend to incoming help requests from end users via both telephone and email in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from users.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Manager.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals on a monthly basis (monthly report of the work done submitted to the supervisor)
Prepare the Projector and other presentation materials for quality presentations.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.
Send weekly status report and timesheet to supervisor.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install anti-virus software.
Carryout additional tasks issued out by the supervisor in line with the company business.
Qualifications
University degree in Information Technology or Computer Science
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software application
Must possess a user first mentality
Experience with Google Apps
Exceptional motivation to learn on the job
Extensive Windows, Mac and iOS or Android experience
Experience with Python, Dart or GO is a plus
Familiarity with computer networking, TCP/IP is a plus
Familiarity with Symatec Altiris is a plus
Knowledge of customer service principles and practices
Logical and flexible approach to solving problems, especially when working under pressure
Verbal and written language skills in English required.
MCSE, N+ or A+ , CCNA (industry standard professional qualifications)
Ability to work a switchboard
Should be able to maintain confidential and private information
Exceptional interpersonal skills
How to Apply
Interested and qualified candidates should: Click here to apply
Job Title: IT Associate
Location: Abuja
Employment Type: Full – Time
Job ID: R1665
Job Description
The IT Associate role is to ensure proper computer operation so that end users can accomplish business tasks.
This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
Responsibilities
Setup and install new devices (Computers, Printers, Scanners e.t.c) according to MSH’s standard.
Assist in the office network administration.
Attend to incoming help requests from end users via both telephone and email in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from users.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced Manager.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals on a monthly basis (monthly report of the work done submitted to the supervisor)
Prepare the Projector and other presentation materials for quality presentations.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and frequently asked questions lists for end users.
Send weekly status report and timesheet to supervisor.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Install anti-virus software.
Carryout additional tasks issued out by the supervisor in line with the company business.
Qualifications
University degree in Information Technology or Computer Science
Knowledge of administrative and clerical procedures
Knowledge of computers and relevant software application
Must possess a user first mentality
Experience with Google Apps
Exceptional motivation to learn on the job
Extensive Windows, Mac and iOS or Android experience
Experience with Python, Dart or GO is a plus
Familiarity with computer networking, TCP/IP is a plus
Familiarity with Symatec Altiris is a plus
Knowledge of customer service principles and practices
Logical and flexible approach to solving problems, especially when working under pressure
Verbal and written language skills in English required.
MCSE, N+ or A+ , CCNA (industry standard professional qualifications)
Ability to work a switchboard
Should be able to maintain confidential and private information
Exceptional interpersonal skills
How to Apply
Interested and qualified candidates should: Click here to apply
The Technical Officer (TO) position is designed to work in close collaboration with the Senior Technical Manager, project staff, and project partners in ensuring the delivery of quality case management interventions in public and private health facilities.
S/he will provide technical support to state malaria programmes in all aspects of direct implementation of program activities as various service delivery points at the state and LGA levels to meet up with the technical demands of the grant.
S/He will provide technical support to state agencies/programmes in all aspects of direct implementation of case management activities at the state and LGA levels.
S/He with support from state colleagues will ensure the delivery of quality malaria interventions in communities and LGAs in assigned state while working in close collaboration with project partners and MSH colleagues.
The TO will support planning for state-level training and quarterly on-site supervision visits at service delivery points.
S/He will be responsible for tracking case management activities at the state level and any other duties assigned by the supervisor.
The Technical Officer, Malaria provides technical support to the State Malaria Elimination Programs and LGAs for the achievement of objectives set forth in the Global Fund Malaria Grant, which supports the National Malaria Control Strategy.
Responsibilities
Work in close collaboration with the MSH state-based specialists (M&E and SCMS) to support the SMEP/SMOH in the implementation of all case management activities, in line with grant targets and deliverables by ensuring adherence to national strategies and guidelines for malaria prevention, diagnosis, and treatment.
Support capacity building of the State MoH personnel on malaria technical areas
Preparation and submission of project malaria technical activity reports to Senior Technical Manager
Represent MSH on malaria Technical Working Groups (TWGs) and other relevant health coordinating committees at the state level
Contribute to quarterly lessons identification and learning documentation and dissemination.
Preparation and submission of project service delivery activity reports to Senior Technical Manager
Document evidence and best practices that are related to the programme
Work with States and LGAs in planning and coordinating training for health workers, Integrated Monitoring and Supportive Supervision (iMSV).
Support the State MoH to implement all aspects of the seasonal malaria chemoprevention intervention. A mass drug campaign for children under-5years
Support the State MoH to implement activities for improving Intermittent Preventive Therapy for pregnant women (IPTp) and routine LLIN distribution in pregnant women and children under-5 years
Qualifications
M.D / MBBS required with some field experience in clinical and/or community-based malaria prevention, diagnosis, and treatment or a graduate Degree in Health Management or Public Health. Specialized experience in malaria is highly preferred.
At least 3 years of post-NYSC relevant experience in public health. Any experience in malaria programming will be an added advantage. Some health-related community development experience is required.
Experience in malaria programming at the field level and providing technical assistance to partner organizations; knowledge and experience of programmatic and technical service delivery challenges is highly desired.
Ability to work both in a team and independently and ability to transfer knowledge through formal and informal training.
Ability to work effectively in a team and communicate information to both health and non-health audiences, and achieve consensus on policy, project, research, and administrative matters.
Good verbal communication skills, tact, and diplomacy are required to establish and develop sustainable working relationships at the highest level and a high level of trust with public/private organizations. Verbal communication skills are also used to negotiate activity plans and resolve activity implementation issues with counterparts, partners, and team members. Excellent written communication skills are required to prepare regular and ad hoc reports, activity documentation, and briefing papers.
Excellent computer skills (MS Word, Excel, and PowerPoint) are required for effectively operating in this position. Good computer skills are required to implement, analyze, monitor, and manage activity goals, inputs, outcomes, and achievements.
Experience with, and a demonstrated commitment to, community-based approach to development.
Experience with GF donor funding requirement a plus.
Capacity to prepare evidence-based reports and documents.
Strong professional oral and writing skills, including the development of reports, oral presentations, and technical documents.
Ability to interface with multiple stakeholders, representatives, and partners in a professional manner on an ongoing basis.
Previous experience with or good knowledge of Global Fund operating procedures
How to Apply
Interested and qualified candidates should: Click here to apply
The Case Management Intern is ideally a generalist (with experience or familiarity with health, particularly RMNCAH programs) who will work in close collaboration with the Case Management Team as well as the State Technical Officer (TO) and project partners on all aspects of project management and implementation of the Seasonal Malaria Chemoprevention (SMC) activities at the state and LGA level.
S/he will assist with operational processes in project-related procurements and documentation related to project activities.
Additionally, s/he will assist the TO in assuring that all technical activities under the project are implemented in a timely and effective manner.
S/he ensures timely and effective implementation of SMC activities in the state as well as assists the State team in providing oversight to LGA level routine activities e.g. Monthly and quarterly supervisory visits, LGA data validation meetings, data entry, supply chain data collection, training, and so on.
S/he will assist the State TO in ensuring that the project functions efficiently, providing support to all project activities.
Responsibilities
Project management, partner and donor relations:
Support the Technical Officer in direct implementation of all case management activities in line with grant targets and deliverables by ensuring adherence to national strategies and guidelines for malaria prevention, diagnosis, and treatment.
Participate in accessing activity progress to ensure that the partners and local contractors maintain close adherence to work plans, meet designated milestones, deliverables, benchmarks, and provide technical assistance when needed.
Support in knowledge management activities, including documentation of success stories, lessons learned, and activity reports.
Assist in monitoring program implementation and use of resources.
Responsible for filing of all activity reports in both soft and hard copies
Assist in the project’s quality assurance processes
Project Technical Support:
Work in close collaboration with the Technical Officer to support the State MoH to implement all aspects of the seasonal malaria chemoprevention (SMC) intervention. A mass drug campaign for children under-5years
Support oversight of routine activities such as monthly and quarterly iMSV, data validation, LMIS data collection, and collation
Support data entry routinely at the state level
Keep inventory of project equipment at the state level
Ability to travel domestically as required to support program activities.
Support the training for SMC, personnel selection according to set criteria, coordinate monthly mass drug distribution in selected LGAs for SMC implementation
Any other task assigned by the supervisor
Qualifications
MBBS (preferred) orGraduate Degree in Pharmacy, Nursing, Public Health, Health Economics, or a health-related field required.
Proficiency in Microsoft Office Packages (Excel, Word, PowerPoint).
Excellent writing and presentation skills in English are essential.
Training development and facilitation skills.
Programme Management skills.
One year or less of experience in public health and health systems strengthening required;
Demonstrated ability to build and maintain relationships with senior-level colleagues, stakeholders, and donors.
Demonstrated competence to assess priorities and manage a variety of activities in a time-sensitive environment and meet deadlines with attention to detail and quality.
How to Apply
Interested and qualified candidates should: Click here to apply
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