Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are recruiting to fill the position below:
Job Title: Customer Project Manager
Ref: 673780 Location: Nigeria
About This Opportunity
We are looking for a Customer Project Manager (CPM) who will lead assigned customer projects in the Digital Services (DS) OSS Core & Cloud domain securing that project goals are met; customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract.
Responsibilities
What you will do:
Establish the project plan baseline: define project scope, secure the necessary resources, and plans and supervise all activities
Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues
Handle customer and partner engagement: manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
Handle project finance: ensure financial system monitoring
Develop the business: participate to contract preparation and to pre-sales meeting
Develop the CPM subject area; simplify processes, methods and tools with creative ideas
Mentor the project team and support their professional growth
Secure delivery compliance to both contractual and business case requirements
Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
Drive improvement activities related to risk assessments and risk management
Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning.
Requirements
You will bring:
Education: Bachelor or Master of Science in Engineering, Computer Science or equivalent
Min years of experience: More than 7 years in ICT sector project management
Demonstrable experience of several years in project manager role; or equivalent leadership role
Domain experience: OCC (OSS, Telecom Core & Cloud) and knowledge of BSS (Business Support Systems)
Product Knowledge: Cloud Communication (IMS, Mobile Switching, Cloud Signaling), Cloud Core (UDM, CS & PS Core), Cloud Infrastructure (NFVi), Automated Network Operations (Orchestration, Analytics and Assurance, OSS Network Management).
Proven problem-solving skills and good in written & spoken communication
Customer focused and desire understand business and customer needs
Professional attitude with solid ability to prioritize, manage time and deliver results
Good team player with high interpersonal skills
Financial Acumen & Analytical Skills
Customer and Market Insight!
Proficiency in English Communication!
Project management skills acquired through training, project management experience or other experience of using project management methods.
Experiences related to project management methodologies, techniques and tools.
Professional competence related to the project type and the nature of the project outcome.
Experience of working within the Telecom/IS/IT industry.
Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail, and collaboration tools as communication vehicles.
Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible.
To build never seen before solutions to some of the world’s toughest problems.
You’ll be challenged, but you won’t be alone.
You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
The Information & Communication Technology (ICT) Program Director is responsible to drive large and sophisticated Professional Services engagements towards Ericsson’s customers.
The candidate will also support the Key Account Manager (KAM) with extensive technical knowledge. By tackling both the Contract Fulfillment Responsible (CFR) and sometimes Customer Solution Responsible (CSR role), the ICT Program Director is the overall responsible for the Core team, especially for:
The overall solution
The overall cost estimation
The delivery model (mix of on-shore, near-shore and off-shore resources)
Once the deal is won, the ICT Program Director is the head of the delivery, from opportunity phase until the complete fulfilment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer happiness and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate results.
In wider and sophisticated projects, ICT Director will be the program lead for a team of ICT Managers for project sub streams.
You Will
Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a system integrator.
Guide up-sales opportunities!
Mentor the team, to interact with them and to support them in their professional growth, and to identify and recognize talents!
Support asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
Need hands-on experience when it comes to projects delivery
Need BSS, OSS, Core & Cloud proficiency
Knowledge & experience of BSS, OSS, Core & Cloud
Should have done management of +5MUSD projects complex projects in Telecommunications with multiple technologies
PMP or Prince2 certification is Mandatory.
Good understanding of Telco Standards & Telco Business.
Automation experience and Devops and Agile certifications are plus.
Requirements
To be successful in the role you must have:
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it.
You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.
Welcome to an inclusive, global company where your opportunity to make an impact is endless.
Disclaimer: This is NOT the official scholarship page. This is only a one-page summarized listing of the scholarship. While we endeavor to keep the information up to date and correct, information may change at any time without notice. For complete and updated information, please always refer to the official website of the scholarship provider. Any reliance you place on information from infowhisper.com.ng is strictly at your own risk. Please read our Terms of Use for more information.
