ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIEMobisol and ENGIEPowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy.
ThePAYGosolar home systems are financed through affordable installments from $0.19per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Coted’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.
We are recruiting to fill the position below:
Job Title: Nigeria Learning & Development Advisor
Location: Nigeria
Department: Human Resources
Reporting Line: Head of Human Resources
Job Overview
The position holder will be part of the HR & HSE team that is based in Lagos, Nigeria, and will report to the Head of Human Resources.
The successful individual will help design and implement learning and development programs for the organization.
They will assist with coordination, administration and post-program evaluation of all learning & development activities in every state we operate in and across all levels of the Organisation.
Responsibilities
Provide administrative support for all learning and development programs in the organization – logistics, documentation, coordination and post-program monitoring/ evaluation and supplier management
Monitor and coordinate regulatory/statutory requirements for staff training and competence and ensure that requirements and subsequent changes are reflected in all statutory and mandatory training/activities.
Assist with the planning and development of the learning and development calendar/plan for employees across all levels in the organization while monitoring, tracking and coordinating key KPIs related to these activities including (but not limited to) time, numbers, budgets, costs and ROI elements
To keep up to date with current thinking on training practices and methods, e-learning development and related software/technology
Contribute to the production of learning and development communications and campaigns using a variety of mediums, mail, Intranet, and other electronic media
Implement testing and evaluation processes for training interventions and develop and analyze reports.
Required Skills & Experience
Bachelor’s Degree or HND in any related course
1-3 years in learning & development facilitation
Proven experience in the delivery and administration of the mandatory training cycle
Experience with organizing training programs at any level in any organization
Experience with working with training providers and handling related services
Strong administration skills and able to prioritise workload
Experience of using a Learning Management System
Ability to work accurately, with attention to detail
Excellent communication skills and ability to build strong relationships
Good presentation skills
Ability to competently operate Office 365 and Microsoft packages
Proficiency in Data Analytics is an added advantage
Good influencing and negotiation skills
Strong attention to detail and ability to multitask.
Up to 40% travel required.
Highly Desired Skills:
Good people skills
Ability to organize, multi-task and prioritize tasks
Ability to make recommendations to effectively resolve problems or issues.
Reporting to the EEAN’s Country Security Manager (CSM) based in Lagos, and pursuant to the ENGIE Group’s Code of Conduct and corporate policies, the position holder provides specialized, coordinated and focused security risk management support to the EEAN’s Minigrids (MG) Team based in Abuja and the Solar Home Systems (SHS) business line in the North-Central region as required.
Key Responsibilities, Deliverables and Activities
As instructed by the Country Security Manager, conduct and document security risk and acceptance analysis exercises of prospective MG sites in the North-Central region (Niger, Kogi, Nasarawa, Benue)
Conduct security risk assessment exercises of existing MG sites (under construction or already in operation);
Manage local vigilantes manning MG sites in the North-Central region (FCT, Niger, Kogi, Nasarawa, Benue) as instructed by the CSM and the Admin & Finance Department;
Ensure local vigilantes are fully aware of prevailing security threats and fully advised on means to reduce security vulnerabilities, EEA’s security plans and procedures;
On behalf of the EEAN’s Country Management, deal with all staffing issues for all MG’s community vigilantes relating to conditions of service, roster of manpower, absence, cover, pay and annual leave;
Coordinate and monitor security activities at all locations of interest or projects sites in the North-Central region, both SHS and MG, to ensure that EEA’s security policies and procedures are complied with;
In coordination with the CSM, develop and execute personnel security awareness programmes ensuring that all company staff are fully aware of prevailing security threats and fully advised on means to reduce vulnerability of staff and partners to the threats;
Conduct information gathering about any security related issue can affect the core business (SHS and MG) at regional level. Filtrates all critical information resulting from the information gathering process and assists the CSM in interpreting it in meaningful relationships in order to achieve accurate knowledge in the course of threat assessments or security incident investigations
Deal with security sensitive problems referred to him by the CSM or EEAN’s Management. This may involve resolution of complaints and / or disciplinary issues. The post holder will be required to deal with most problems by calling on his own professional judgment and experience. Where problems are of a more complex nature the appropriate response will be discussed with HR, Head of MG, Admin & Finance, the CSM, other members of the EEAN’s Country Leadership Team;
Collect and analyses security related information from local and regional resources as it applies to MG operating sites and communicates with the CSM as appropriate;
Attend and deal with incidents as directed. Carries out investigations and capture lessons learned to be incorporated into plans and procedures, future staff trainings or personnel security awareness orientation programmes;
Provide support and guidance on security training activities for local vigilantes; implement and document training (including fir drills) for MG’s local vigilantes;
Maintain crisis management response systems, ensuring that lines of communication/ reporting to the Country Crisis Management Cell (CMC) are fully understood and implemented. In the event of emergencies or crisis advise the Country Incident Management Team Leader on emergency response actions including country evacuation;
When required, provide detailed updates and reporting of all situational and security developments including investigation of security incidents;
Required Skills & Experience
Bachelor’s Degree in a relevant field such as Political / Social Sciences, International Relations, Conflict or Security Studies.
Minimum of four (4) years of proven experience in the private security sector; of which at least two (2) years should be of field-based experience at supervisory level (first-line supervisor) in complex and hostile environments (E.g., Niger Delta Oil & Gas, Borno, Yobe, etc.)
Strong management, communication and interpersonal skills suitable to effectively influencing, negotiating and coaching
Strong analytical capacity
Very good organisational and time-management skills
Ability to work under pressure and deal with surge of activities
Proactive and able to prompt others to ensure deadlines are achieved
Capability to advise and/or make quick decisions in emergencies and crisis when rapid response is required; effectively dealing with the stress factor
Demonstrated capability to provide quality written incident reporting and threat assessments
Open-minded, inclusive and tolerant towards other people, irrespective of company position
Good to Very Good computer skills with mastery of MS Office applications
Highly developed cultural awareness and ability to work along with people from diverse backgrounds and cultures;
Fluency in both written and spoken English
Highly Desired Skills:
In possess of a formal security management qualification/ certificate from a reputable university/institution (ASIS CPP, ISMI CSMP;
Fluent in Hausa;
Knowledge of electronic security systems and Fleet Telematics Systems (Vehicle tracking);
Good understanding of North-Central’s risk security environment.
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all.
All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths.
Job Title: Nigeria Stock Control Officer
Location: Nigeria
Department: Nigeria Customer Experience
Reporting to: Nigeria Service Center Team Lead
Job Objective
ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
This position is an important role within the Customer Experience Department in a fast paced environment at the forefront of providing a world class customer service experience in the sectors of renewable energy.
This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional customer experience.
Responsibilities, Deliverables and Activities
Key Responsibilities:
Provide excellent customer service to all ENGIE Energy Access customers at all times.
Attract new and existing customers to the Point of Sale
Supervise the movement & stock count of EEA inventory to and from the Point of Sale.
Provide periodic reports on customer engagement and stock count to Service Center Center Associate.
Deliverables and Activities
Provide exceptional experience to ENGIE Energy Access customers at all times
Serve as a liaison between the customer and EEA
Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources.
Diagnose technical issues with customer units and accessories and support the after sales service process.
Provide accurate product information to customers.
Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS).
Contribute to ensuring up-to-date and accurate inventory records for Stock audits
Provide regular reports on sales, support, inventory, and customer data handling and management.
Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
Ensure accurate and high quality information is added into EEA data systems.
Help collect data on customer feedback and satisfaction
Escalate any unresolved issues or questions to your supervisor/ manager
Ensure all EEA customers have a great end-to-end customer experience.
Qualification
A minimum of OND qualification.
Required Skills & Experience:
Candidate should be fluent in English and at least 1 other local language from the region you are applying.
Critical thinking skills.
Good influencing and negotiation skills.
Flexibility with ability to work under pressure to meet deadlines.
Competent with using Microsoft Office packages, and other Google products such as Forms,
Sheets, Docs and Slides etc.
Excellent verbal and written communication skills.
Team player who is able to work independently.
Ability to establish and maintain effective working relationships with internal and external customers.
Demonstrate a high level of professionalism and integrity.
Should demonstrate both verbal and written communication skills.
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all.
All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involve.
Job Title: Nigeria Customer Service Representative Intern
Location: Nigeria
Department: Customer Experience
Reporting Line: Head of Customer Experience
Job Objective
ENGIE Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
A successful Customer Service Representative must be fluent in Igbo, critical thinker, attentive to details and an excellent communicator.
This position requires individuals to have a strong passion for listening and providing solutions to people.
Responsibilities, Deliverables and Activities
Key Responsibilities:
Ensure an excellent experience to all customers with each interaction
Give customers information about products and services
Cross-sell Fenix products to customers where possible
Deliverables and Activities:
Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Vet and open customer accounts by recording account information.
Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
Follow-up with customers who have delayed payments
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communication
Go the extra mile to engage customers
Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
Read from scripts
Resolve customer complaints via phone, email, mail or social media
Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements
Required Skills & Experience
OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
0-1 year of experience
Excellent Written and Verbal Communication Skills
Microsoft Excel skills
Ability to interact with peers and mid level leaders internally
Highly Desired Skills:
Ability to work both in teams and independently
Passionate about solving problems for customers in rural communities
Proficiency in English Language and 1 or more other Nigerian Languages.
Critical thinking skills (ability to think outside the box)
Good problem solving skills (solutions oriented)
Flexibility with ability to work under pressure to meet deadlines
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all.
All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths.
The Project Engineer will work closely with the Technical and Operations Manager, play a support role in engineering project development for mini-grids while taking the lead in developing and deploying projects for high end commercial customers.
Key Responsibilities, Deliverables and Activities
Participate in carrying out mini-grid feasibility studies: choice and sizing of PV equipment, site plans, simulation of the yield, electrical diagrams, sizing of storage systems and systems hybrids, etc.
Maintain project schedule by monitoring project progress (Cost, Quality, Deadlines) with EPC contractors, coordinating various project activities and resolving problems on site.
Controls project plan by reviewing design, specifications, implementation plan, scheduling changes, and recommending actions.
Closely monitor contractor activities and progress on site and report same accurately.
Follow quotes and invoicing in connection with projects
Follow up on procurements and ensure the supply and timely delivery of materials to site
Provide daily report on contractor site activities and quickly escalate any challenges faced on site to the Technical and Operations Manager.
Take the lead in carrying out energy audits, sizing of PV equipment, site plans, simulation of the yield, electrical diagrams, sizing of storage systems and system hybrids for high end commercial customers.
Perform site acceptance tests and checks at the end of the construction works to ensure full coverage of the scope of works by the EPC contractors
Follow up on commissioning of the mini-grids after construction and prepare the documentations for handover
Required Skills & Experience
Bachelor’s Degree in Electrical Engineering or a similar course
Minimum of 3 years of experience working on solar PV projects is required.
Excellent command in Microsoft Excel, Word, Homer and AutoCAD are required. Experience with Microsoft project is desirable.
Proficiency in any PV design software such as Helioscope, PVSyst, Homer etc is a great advantage.
Robust experience with off-grid systems and power electronics like Victron, SMA
Experience managing the construction of multiple sites simultaneously
Be passionate about innovation and technology
Have advanced skills in quantitative analysis
Be methodical and have an eye for detail
Be able to meet deadlines, get organized and carry out several tasks in parallel
Be able to work with minimal supervision and demonstrate a great sense of initiative and sense of priorities
Have excellent written and oral communication skills in English
Commit to upholding high standards of integrity, professionalism and confidentiality
Demonstrate humility, honesty and flexibility
Ability and proven experience to think creatively, team player and interpersonal skills
Ability to meet deadlines and time management skills in construction environment
Ability to produce timely and concise reports
Willingness to travel and work on site for a long duration of time.
ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all.
All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths.
We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
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