ENGIE Energy Access Ongoing Employment Opportunities

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIEMobisol and ENGIEPowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy.

ThePAYGosolar home systems are financed through affordable installments from $0.19per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Coted’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1.2 million customers and more than 6 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

We are recruiting to fill the position below:

Job Title: Nigeria Learning & Development Advisor

Location:  Nigeria
Department: Human Resources
Reporting Line: Head of Human Resources

Job Overview

• The position holder will be part of the HR & HSE team that is based in Lagos, Nigeria, and will report to the Head of Human Resources.
• The successful individual will help design and implement learning and development programs for the organization.
• They will assist with coordination, administration and post-program evaluation of all learning & development activities in every state we operate in and across all levels of the Organisation.

Responsibilities

• Provide administrative support for all learning and development programs in the organization – logistics, documentation, coordination and post-program monitoring/ evaluation and supplier management
• Monitor and coordinate regulatory/statutory requirements for staff training and competence and ensure that requirements and subsequent changes are reflected in all statutory and mandatory training/activities.
• Assist with the planning and development of the learning and development calendar/plan for employees across all levels in the organization while monitoring, tracking and coordinating key KPIs related to these activities including (but not limited to) time, numbers, budgets, costs and ROI elements
• To keep up to date with current thinking on training practices and methods, e-learning development and related software/technology
• Contribute to the production of learning and development communications and campaigns using a variety of mediums, mail, Intranet, and other electronic media
• Implement testing and evaluation processes for training interventions and develop and analyze reports.

Required Skills & Experience

• Bachelor’s Degree or HND in any related course
• 1-3 years in learning & development facilitation
• Proven experience in the delivery and administration of the mandatory training cycle
• Experience with organizing training programs at any level in any organization
• Experience with working with training providers and handling related services
• Strong administration skills and able to prioritise workload
• Experience of using a Learning Management System
• Ability to work accurately, with attention to detail
• Excellent communication skills and ability to build strong relationships
• Good presentation skills
• Ability to competently operate Office 365 and Microsoft packages
• Proficiency in Data Analytics is an added advantage
• Good influencing and negotiation skills
• Strong attention to detail and ability to multitask.
• Up to 40% travel required.

Highly Desired Skills:

• Good people skills
• Ability to organize, multi-task and prioritize tasks
• Ability to make recommendations to effectively resolve problems or issues.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Job Overview

• Reporting to the EEAN’s Country Security Manager (CSM) based in Lagos, and pursuant to the ENGIE Group’s Code of Conduct and corporate policies, the position holder provides specialized, coordinated and focused security risk management support to the EEAN’s Minigrids (MG) Team based in Abuja and the Solar Home Systems (SHS) business line in the North-Central region as required.

Key Responsibilities, Deliverables and Activities

• As instructed by the Country Security Manager, conduct and document security risk and acceptance analysis exercises of prospective MG sites in the North-Central region (Niger, Kogi, Nasarawa, Benue)
• Conduct security risk assessment exercises of existing MG sites (under construction or already in operation);
• Manage local vigilantes manning MG sites in the North-Central region (FCT, Niger, Kogi, Nasarawa, Benue) as instructed by the CSM and the Admin & Finance Department;
• Ensure local vigilantes are fully aware of prevailing security threats and fully advised on means to reduce security vulnerabilities, EEA’s security plans and procedures;
• On behalf of the EEAN’s Country Management, deal with all staffing issues for all MG’s community vigilantes relating to conditions of service, roster of manpower, absence, cover, pay and annual leave;
• Coordinate and monitor security activities at all locations of interest or projects sites in the North-Central region, both SHS and MG, to ensure that EEA’s security policies and procedures are complied with;
• In coordination with the CSM, develop and execute personnel security awareness programmes ensuring that all company staff are fully aware of prevailing security threats and fully advised on means to reduce vulnerability of staff and partners to the threats;
• Conduct information gathering about any security related issue can affect the core business (SHS and MG) at regional level. Filtrates all critical information resulting from the information gathering process and assists the CSM in interpreting it in meaningful relationships in order to achieve accurate knowledge in the course of threat assessments or security incident investigations
• Deal with security sensitive problems referred to him by the CSM or EEAN’s Management. This may involve resolution of complaints and / or disciplinary issues. The post holder will be required to deal with most problems by calling on his own professional judgment and experience. Where problems are of a more complex nature the appropriate response will be discussed with HR, Head of MG, Admin & Finance, the CSM, other members of the EEAN’s Country Leadership Team;
• Collect and analyses security related information from local and regional resources as it applies to MG operating sites and communicates with the CSM as appropriate;
• Attend and deal with incidents as directed. Carries out investigations and capture lessons learned to be incorporated into plans and procedures, future staff trainings or personnel security awareness orientation programmes;
• Provide support and guidance on security training activities for local vigilantes; implement and document training (including fir drills) for MG’s local vigilantes;
• Maintain crisis management response systems, ensuring that lines of communication/ reporting to the Country Crisis Management Cell (CMC) are fully understood and implemented. In the event of emergencies or crisis advise the Country Incident Management Team Leader on emergency response actions including country evacuation;
• When required, provide detailed updates and reporting of all situational and security developments including investigation of security incidents;

Required Skills & Experience

• Bachelor’s Degree in a relevant field such as Political / Social Sciences, International Relations, Conflict or Security Studies.
• Minimum of four (4) years of proven experience in the private security sector; of which at least two (2) years should be of field-based experience at supervisory level (first-line supervisor) in complex and hostile environments (E.g., Niger Delta Oil & Gas, Borno, Yobe, etc.)
• Strong management, communication and interpersonal skills suitable to effectively influencing, negotiating and coaching
• Strong analytical capacity
• Very good organisational and time-management skills
• Ability to work under pressure and deal with surge of activities
• Proactive and able to prompt others to ensure deadlines are achieved
• Capability to advise and/or make quick decisions in emergencies and crisis when rapid response is required; effectively dealing with the stress factor
• Demonstrated capability to provide quality written incident reporting and threat assessments
• Open-minded, inclusive and tolerant towards other people, irrespective of company position
• Good to Very Good computer skills with mastery of MS Office applications
• Highly developed cultural awareness and ability to work along with people from diverse backgrounds and cultures;
• Fluency in both written and spoken English

Highly Desired Skills:

• In possess of a formal security management qualification/ certificate from a reputable university/institution (ASIS CPP, ISMI CSMP;
• Fluent in Hausa;
• Knowledge of electronic security systems and Fleet Telematics Systems (Vehicle tracking);
• Good understanding of North-Central’s risk security environment.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note

• We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
• ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all.
• All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths.

Job Objective

• ENGIE Energy Access is looking for a dynamic, highly motivated and disciplined Stock Control Officer with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• This position is an important role within the Customer Experience Department in a fast paced environment at the forefront of providing a world class customer service experience in the sectors of renewable energy.
• This role requires an individual to work under limited supervision, perform duties associated with direct interaction with customers, inventory management, and providing after sales service support (both technical and non-technical) to existing EEA customers with an emphasis on providing an exceptional customer experience.

Responsibilities, Deliverables and Activities
Key Responsibilities:

• Provide excellent customer service to all ENGIE Energy Access customers at all times.
• Attract new and existing customers to the Point of Sale
• Supervise the movement & stock count of EEA inventory to and from the Point of Sale.
• Provide periodic reports on customer engagement and stock count to Service Center Center Associate.

Deliverables and Activities

• Provide exceptional experience to ENGIE Energy Access customers at all times
• Serve as a liaison between the customer and EEA
• Resolve customer requests, questions and complaints while frequently analyzing situations to determine best use of resources.
• Diagnose technical issues with customer units and accessories and support the after sales service process.
• Provide accurate product information to customers.
• Support the SCA in the disbursement of inventory (including accessories) to allocated Points of Sale (POS).
• Contribute to ensuring up-to-date and accurate inventory records for Stock audits
• Provide regular reports on sales, support, inventory, and customer data handling and management.
• Support the process of receiving, assessing and transferring voluntary and deactivated kits and any damaged swap stock back to EEA HQ within one month of receipt at the Centre
• Ensure accurate and high quality information is added into EEA data systems.
• Help collect data on customer feedback and satisfaction
• Escalate any unresolved issues or questions to your supervisor/ manager
• Ensure all EEA customers have a great end-to-end customer experience.

Qualification

• A minimum of OND qualification.

Required Skills & Experience:

• Candidate should be fluent in English and at least 1 other local language from the region you are applying.
• Critical thinking skills.
• Good influencing and negotiation skills.
• Flexibility with ability to work under pressure to meet deadlines.
• Competent with using Microsoft Office packages, and other Google products such as Forms,
• Sheets, Docs and Slides etc.
• Excellent verbal and written communication skills.
• Team player who is able to work independently.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Demonstrate a high level of professionalism and integrity.
• Should demonstrate both verbal and written communication skills.
• Should have a smartphone.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.
• ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all.
• All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involve.

Job Objective

• ENGIE Energy Access is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
• A successful Customer Service Representative must be fluent in Igbo, critical thinker, attentive to details and an excellent communicator.
• This position requires individuals to have a strong passion for listening and providing solutions to people.

Responsibilities, Deliverables and Activities
Key Responsibilities:

• Ensure an excellent experience to all customers with each interaction
• Give customers information about products and services
• Cross-sell Fenix products to customers where possible

Deliverables and Activities:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Vet and open customer accounts by recording account information.
• Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
• Follow-up with customers who have delayed payments
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Build sustainable relationships of trust through open and interactive communication
• Go the extra mile to engage customers
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Read from scripts
• Resolve customer complaints via phone, email, mail or social media
• Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements

Required Skills & Experience

• OND holders, candidates about to undergo or currently undergoing the one year NYSC scheme are preferred.
• 0-1 year of experience
• Excellent Written and Verbal Communication Skills
• Microsoft Excel skills
• Ability to interact with peers and mid level leaders internally

Highly Desired Skills:

• Ability to work both in teams and independently
• Passionate about solving problems for customers in rural communities
• Proficiency in English Language and 1 or more other Nigerian Languages.
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all.
• All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths.

Job Title: Nigeria Mini Grids Project Engineer

Location: Nigeria
Department: Mini Grids
Reporting Line: Technical & Operations Manager, Minigrids

Job Overview

• The Project Engineer will work closely with the Technical and Operations Manager, play a support role in engineering project development for mini-grids while taking the lead in developing and deploying projects for high end commercial customers.

Key Responsibilities, Deliverables and Activities

• Participate in carrying out mini-grid feasibility studies: choice and sizing of PV equipment, site plans, simulation of the yield, electrical diagrams, sizing of storage systems and systems hybrids, etc.
• Maintain project schedule by monitoring project progress (Cost, Quality, Deadlines) with EPC contractors, coordinating various project activities and resolving problems on site.
• Controls project plan by reviewing design, specifications, implementation plan, scheduling changes, and recommending actions.
• Closely monitor contractor activities and progress on site and report same accurately.
• Follow quotes and invoicing in connection with projects
• Follow up on procurements and ensure the supply and timely delivery of materials to site
• Provide daily report on contractor site activities and quickly escalate any challenges faced on site to the Technical and Operations Manager.
• Take the lead in carrying out energy audits, sizing of PV equipment, site plans, simulation of the yield, electrical diagrams, sizing of storage systems and system hybrids for high end commercial customers.
• Perform site acceptance tests and checks at the end of the construction works to ensure full coverage of the scope of works by the EPC contractors
• Follow up on commissioning of the mini-grids after construction and prepare the documentations for handover

Required Skills & Experience

• Bachelor’s Degree in Electrical Engineering or a similar course
• Minimum of 3 years of experience working on solar PV projects is required.
• Excellent command in Microsoft Excel, Word, Homer and AutoCAD are required. Experience with Microsoft project is desirable.
• Proficiency in any PV design software such as Helioscope, PVSyst, Homer etc is a great advantage.
• Robust experience with off-grid systems and power electronics like Victron, SMA
• Experience managing the construction of multiple sites simultaneously
• Be passionate about innovation and technology
• Have advanced skills in quantitative analysis
• Be methodical and have an eye for detail
• Be able to meet deadlines, get organized and carry out several tasks in parallel
• Be able to work with minimal supervision and demonstrate a great sense of initiative and sense of priorities
• Have excellent written and oral communication skills in English
• Commit to upholding high standards of integrity, professionalism and confidentiality
• Demonstrate humility, honesty and flexibility
• Ability and proven experience to think creatively, team player and interpersonal skills
• Ability to meet deadlines and time management skills in construction environment
• Ability to produce timely and concise reports
• Willingness to travel and work on site for a long duration of time.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all.
• All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths.
• We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.