Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.
We are recruiting to fill the position below:
Job Title: Specialist, Customer Service Training
Location: Nigeria
Job Role
Conduct Customer Service training (inclusive of Image Training) for newly hired cabin crew and for the recurrent training programme
Conduct regular evaluation, assessment, and service checks on all crew (Line Trainers, SCCMs and CCMs)
Conduct other need-based training related to gCulture, leadership training, short training capsules for the cabin crew
Conduct Training Need Analysis to identify trends and review content to develop course(s) for closing gaps in training
Participate in the preparation of training content.
Assist with the Mystery Shopping Programme/ any other evaluation Programme for analysis & inference of the reports/feedback.
Qualifications
Minimum of Bachelor’s Degree or an equivalent HND (Higher National Diploma)
7-10 years of experience as a member of an operating cabin crew, with prior training or supervisory experience is required
Satisfy all prerequisites for initial cabin crew qualification
Proficient in Microsoft Office Suite
Excellent interpersonal skills and the ability to operate effectively in a multicultural environment.
Fluent in written and spoken English – additional languages are an advantage
How to Apply
Interested and qualified candidates should: Click here to apply
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