ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.
We are recruiting to fill the position below:
Job Title: Contact Center Agent
Location: Nigeria
Employment Type: Full-time
Purpose of the Job
- The Call Center agent deals with customers via telephone, Internet, e-mail and instant messaging.
- They are required to handle a variety of functions, including customer advocacy, technical support, cross-selling, up-selling and customer contact.
- Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.
Expected Key Result
- Ensure Customer satisfaction at every contact via Phone, emails and other online medium.
- Customer Engagement.
- Customer Retention Rate
- Maintain a high completed Call rate
- Escalations
- Email handling and OTRS accuracy.
- Response Time to Calls and Emails.
- Any other duties assigned by supervisor or manager.
Educational Qualifications & Work Experience
- HND / B.Sc in any Discipline
- 2 years experience in a contact center, Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) in Telecoms company.
Other Requirements:
- Customer Focus
- Tech savvy
- Resilience Self-Development
- Ability to multitask, set priorities and manage time effectively
- Nimble Learning
- Good oral and written communication
- Team player
- Computer literacy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail
Application Deadline 28th February, 2022.
Job Title: HR Operations Officer
Location: Nigeria
Employment Type: Full-time
Purpose of the Job
- To provide administrative support to the HR Team and assist with day to day operations of the HR functions and duties.
- The HR Operations Officer is required to work proactively with other team members by ensuring departmental deliverables are met in an effective and efficient manner.
Expected Key Results
Recruitment (Outsourced Operations):
- Welfare Operations
- ID Card Processing
- Staff Asset Inventory Management
- Learning and Development & Performance Management Support
- HR Helpdesk
- Complimentary Card Processing
- Updating Databases
- Coordination and Supporting of HR Events
Educational Qualifications & Functional Skills
- B.Sc / HND ( 2.2/Upper Credit minimum) in Human Resources, Social Science, Arts & Humanities and other related field.
Work Experience:
- 2 years proven experience as an HR Officer, staff Officer or relevant human resources/administrative position.
- Basic knowledge of labor laws.
- Excellent Microsoft Office Skills.
Other Requirements:
- Excellent organizational skills
- Team Work
- Action orientation
- Drive results
- Cultivate Innovation.
- Strong communications skills
- Ethical practice
- Customer Focus
- Tech savvy
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail
Application Deadline 28th February, 2022.
Job Title: OSP supervisor
Location: Nigeria
Employment Type: Full-time
Purpose of the Job (Brief)
- The Maintenance Quality Control Supervisor oversees maintenance of ipNX fiber optic & civil work activities on the outside plant network.
- The OSP Supervisor will be involved in the day- to- day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant.
- The role is expected to involve a significant element of on-site attendance.
Expected Key Results
- Point to Point and GPON Fiber Fix Supervision
- Preventive Maintenance
- Provide operational data for all Corrective and preventive activity on the wire-line Network that feeds into the improve
- Report Management
Educational Qualifications & Functional Skills
Academic:
- B.Sc in Telecoms, Engineering or Applied Sciences.
Work Experience:
- At least 2 years in telecommunications industry, with experience in Fiber network deployment and outside plant maintenance.
Functional Skills:
- Proven track records of maintenance and management of metro and/or long distance fiber optic infrastructure.
- Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fiber & civil work maintenance.
- FTTx and/or P2P fiber deployment and maintenance experience are distinct advantages i.e. fiber termination using fusion splice machines, testing & analyzing fiber links with OTDR and Light Source/Power Meters (LSPM), identifying fiber cores with VFLs.
- Familiarity with the requirements of Health & Safety legislation in Nigeria. Experience in civil works supervision & quality control.
- Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
- User experience for Microsoft Office Tools including a good working knowledge of Microsoft Project.
- User experience for Visio/AutoCAD/GIS tools is desired.
- Capable of understanding fiber network architectures, designs & splice plans.
- An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
Excellent Communication Skills:
- Ability to solve complex problems in the shortest available time using honed analytical skills.
- Good interpersonal skills with customers, vendors, team members and local community.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail
Application Deadline 28th February, 2022.
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